# Site Operations Help **URL:** https://discuss.openedx.org/c/operators/ops-help/27.md [Latest](https://discuss.openedx.org/latest.md) · [Categories](https://discuss.openedx.org/categories.md) · [Tags](https://discuss.openedx.org/tags.md) --- ## [About the Site Operations Help category](https://discuss.openedx.org/t/about-the-site-operations-help-category/499)
**Author:** [@nedbat](https://discuss.openedx.org/u/nedbat)\ **Replies:** 0
Questions about how to get your Open edX installation working properly. See How to Get Help for tips on asking good questions. Briefly: Find clues Search for an answer Use text Provide details --- ## [500 Error when student tried to load course](https://discuss.openedx.org/t/500-error-when-student-tried-to-load-course/19792)
**Author:** [@lesking](https://discuss.openedx.org/u/lesking)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 3:00pm UTC](https://discuss.openedx.org/t/500-error-when-student-tried-to-load-course/19792 "2026-09-30T15:00:12Z")
I am running a recent version of Open edX via Tutor. When a standard enrolled student tries to access a course via ://mydomain.com, the Learning MFE throws "There was an error loading the course."Course owners/admins can… --- ## [Create Zendesk ticket enabled by default](https://discuss.openedx.org/t/create-zendesk-ticket-enabled-by-default/19126)
**Author:** [@Yago](https://discuss.openedx.org/u/Yago)\ **Replies:** 3\ **Last updated:** [September 3, 2026, 7:18am UTC](https://discuss.openedx.org/t/create-zendesk-ticket-enabled-by-default/19126 "2026-09-03T07:18:40Z")
Hello! We are facing an issue while creating a new course or duplicating an old one: the advanced configuration “Create zendesk ticket for supervised exams…” is enabled by default: Even when our Zendesk lms env prop… --- ## [403 Forbidden from SCORM XBlock's storage.exists() call, crashing course pages under load](https://discuss.openedx.org/t/403-forbidden-from-scorm-xblocks-storage-exists-call-crashing-course-pages-under-load/19193)
**Author:** [@Ronak\_Pansuriya1](https://discuss.openedx.org/u/Ronak_Pansuriya1)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 7:56am UTC](https://discuss.openedx.org/t/403-forbidden-from-scorm-xblocks-storage-exists-call-crashing-course-pages-under-load/19193 "2026-08-11T07:56:38Z")
Hi all, We’re seeing an on-and-off 403 Forbidden error from the SCORM XBlock’s storage check, which crashes course outline pages for users. Hoping someone has hit this before. Environment: tutor 17(quince) Self-hoste… --- ## [Looking for help in identifying issue affecting xBlock SCORM viewer](https://discuss.openedx.org/t/looking-for-help-in-identifying-issue-affecting-xblock-scorm-viewer/19147)
**Author:** [@alexjmpb](https://discuss.openedx.org/u/alexjmpb)\ **Replies:** 3\ **Last updated:** [July 28, 2026, 2:15pm UTC](https://discuss.openedx.org/t/looking-for-help-in-identifying-issue-affecting-xblock-scorm-viewer/19147 "2026-07-28T14:15:05Z")
Hi everyone, I’m currently running into an issue where specific content sections fail to render inside the Open edX SCORM xBlock when uploading certain SCORM packages generated via Articulate. I have created a GitHub is… --- ## [Android App Google SSO invalid\_grant — exchange\_access\_token fails after user details are resolved](https://discuss.openedx.org/t/android-app-google-sso-invalid-grant-exchange-access-token-fails-after-user-details-are-resolved/19123)
**Author:** [@Mahendra](https://discuss.openedx.org/u/Mahendra)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 10:27am UTC](https://discuss.openedx.org/t/android-app-google-sso-invalid-grant-exchange-access-token-fails-after-user-details-are-resolved/19123 "2026-07-21T10:27:37Z")
Environment Detail Value Open edX Release Ulmo Tutor Version v21.0.5 Deployment AWS EC2, native Open edX (no custom plugins) Summary Google SSO works correctly on the web, but fails on the Android mobile… --- ## [Structured course categorization in Course Discovery with future Catalog MFE compatibility](https://discuss.openedx.org/t/structured-course-categorization-in-course-discovery-with-future-catalog-mfe-compatibility/19135)
**Author:** [@Meet\_Boghani](https://discuss.openedx.org/u/Meet_Boghani)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 8:13am UTC](https://discuss.openedx.org/t/structured-course-categorization-in-course-discovery-with-future-catalog-mfe-compatibility/19135 "2026-07-21T08:13:35Z")
We are currently using Tutor with the Open edX Ulmo release and are planning a structured course categorization and filtering system using the existing LMS and Course Discovery setup. The required metadata includes: P… --- ## [How to enable Special Exams in Studio?](https://discuss.openedx.org/t/how-to-enable-special-exams-in-studio/19149)
**Author:** [@Maria\_de\_los\_Angeles](https://discuss.openedx.org/u/Maria_de_los_Angeles)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 6:47am UTC](https://discuss.openedx.org/t/how-to-enable-special-exams-in-studio/19149 "2026-07-08T06:47:14Z")
Hello everyone, I’m trying to enable Special Exams in Studio, but I’m not sure if I’m missing a required configuration. So far, I’ve: Enabled the corresponding option in the Advanced Settings. Verified that the c… --- ## [Per-Tenant Theming with eox-tenant](https://discuss.openedx.org/t/per-tenant-theming-with-eox-tenant/19127)
**Author:** [@Ronak\_Pansuriya1](https://discuss.openedx.org/u/Ronak_Pansuriya1)\ **Replies:** 2\ **Last updated:** [July 3, 2026, 7:42am UTC](https://discuss.openedx.org/t/per-tenant-theming-with-eox-tenant/19127 "2026-07-03T07:42:12Z")
Hi everyone, I have a working multi-tenant Open edX setup using eox-tenant and tutor-contrib-mfe-extensions. Now I want to apply different branding (colors, logos, header/footer) for each tenant. My questions: Is it … --- ## [Clickhouse is consuming too much CPU](https://discuss.openedx.org/t/clickhouse-is-consuming-too-much-cpu/19103)
**Author:** [@Yago](https://discuss.openedx.org/u/Yago)\ **Replies:** 5\ **Last updated:** [June 17, 2026, 10:44am UTC](https://discuss.openedx.org/t/clickhouse-is-consuming-too-much-cpu/19103 "2026-06-17T10:44:42Z")
Hi all I am using Aspects as analytics app for our OpenEdx instance in UAMx. For some time now, we have been experimenting a rapidly growing use of CPU by Clickhouse. We have a separated instance of Clickhouse in an in… --- ## [“Course Instructor” advanced setting usage in course metadata](https://discuss.openedx.org/t/course-instructor-advanced-setting-usage-in-course-metadata/19083)
**Author:** [@Meet\_Boghani](https://discuss.openedx.org/u/Meet_Boghani)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 5:24pm UTC](https://discuss.openedx.org/t/course-instructor-advanced-setting-usage-in-course-metadata/19083 "2026-06-15T17:24:47Z")
Hi everyone, I was checking the Course Instructor advanced setting in Open edX Studio, but I couldn’t find any official documentation explaining how this field works. In Studio, under Advanced Settings, I can see th… --- ## [Verifiable Credentials QR Code Scan Issue - Stuck at Credential Storage Step](https://discuss.openedx.org/t/verifiable-credentials-qr-code-scan-issue-stuck-at-credential-storage-step/18349)
**Author:** [@Ahmed\_Khalid](https://discuss.openedx.org/u/Ahmed_Khalid)\ **Replies:** 13\ **Last updated:** [May 8, 2026, 7:02am UTC](https://discuss.openedx.org/t/verifiable-credentials-qr-code-scan-issue-stuck-at-credential-storage-step/18349 "2026-05-08T07:02:25Z")
I’m working on implementing verifiable credentials following the official documentation. I’ve successfully completed most of the setup, but am encountering an issue at the final step. What I’ve Completed Successfully … --- ## [OLX import only imports course root + about blocks, never chapters — Tutor 19 Teak](https://discuss.openedx.org/t/olx-import-only-imports-course-root-about-blocks-never-chapters-tutor-19-teak/18925)
**Author:** [@Yoseph\_Abate](https://discuss.openedx.org/u/Yoseph_Abate)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 7:15pm UTC](https://discuss.openedx.org/t/olx-import-only-imports-course-root-about-blocks-never-chapters-tutor-19-teak/18925 "2026-05-07T19:15:59Z")
Subject: OLX import only imports course root + about blocks, never chapters — Tutor 19 Teak Running Tutor 19.0.5 (Teak). When importing an OLX tar.gz via Studio web UI or manage.py cms import, the import completes succe… --- ## ["The studio is having trouble saving your work" error](https://discuss.openedx.org/t/the-studio-is-having-trouble-saving-your-work-error/18918)
**Author:** [@Vu\_M\_nh\_Tu](https://discuss.openedx.org/u/Vu_M_nh_Tu)\ **Replies:** 3\ **Last updated:** [May 7, 2026, 12:20pm UTC](https://discuss.openedx.org/t/the-studio-is-having-trouble-saving-your-work-error/18918 "2026-05-07T12:20:11Z")
Hi everyone, I’m currently setting up Open edX on Ubuntu 22.04 running on VMware. I installed it using Docker (Tutor + Docker Compose), and I was able to successfully launch the LMS and access the web interface. Howeve… --- ## [How to Deploy Open edX on Ubuntu](https://discuss.openedx.org/t/how-to-deploy-open-edx-on-ubuntu/18444)
**Author:** [@Vu\_M\_nh\_Tu](https://discuss.openedx.org/u/Vu_M_nh_Tu)\ **Replies:** 2\ **Last updated:** [May 6, 2026, 5:35pm UTC](https://discuss.openedx.org/t/how-to-deploy-open-edx-on-ubuntu/18444 "2026-05-06T17:35:40Z")
Hello everyone, I have an assignment to install Open edX for online learning purposes. I have successfully installed it on a virtual machine using VMware Workstation 17, and the website is running. However, I don’t know… --- ## ["Course is new" advanced setting not affecting course card](https://discuss.openedx.org/t/course-is-new-advanced-setting-not-affecting-course-card/18769)
**Author:** [@Meet\_Boghani](https://discuss.openedx.org/u/Meet_Boghani)\ **Replies:** 7\ **Last updated:** [April 14, 2026, 8:59pm UTC](https://discuss.openedx.org/t/course-is-new-advanced-setting-not-affecting-course-card/18769 "2026-04-14T20:59:48Z")
Hi everyone, I was checking the “Course is new” advanced setting in Open edX Studio, but I couldn’t find any official documentation explaining how it works. I found a reference in an OpenCraft course: https://apps.… --- ## [RTL error in course description](https://discuss.openedx.org/t/rtl-error-in-course-description/18783)
**Author:** [@Yago](https://discuss.openedx.org/u/Yago)\ **Replies:** 6\ **Last updated:** [April 14, 2026, 10:51am UTC](https://discuss.openedx.org/t/rtl-error-in-course-description/18783 "2026-04-14T10:51:24Z")
Hi all Here’s a weird but funny issue :smiley: when I write in the course description the text is written in RTL style! Fortunately, we can make a workaround using the raw HTML text, but is important for us to solve thi… --- ## [\[Teak and Ulmo\]: Completion checkmark(green tick) disappears on refresh for randomized Problem Bank XBlock](https://discuss.openedx.org/t/teak-and-ulmo-completion-checkmark-green-tick-disappears-on-refresh-for-randomized-problem-bank-xblock/18420)
**Author:** [@meet1](https://discuss.openedx.org/u/meet1)\ **Replies:** 11\ **Last updated:** [April 9, 2026, 4:32am UTC](https://discuss.openedx.org/t/teak-and-ulmo-completion-checkmark-green-tick-disappears-on-refresh-for-randomized-problem-bank-xblock/18420 "2026-04-09T04:32:15Z")
Hello everyone, I’m encountering an inconsistent completion indicator(green tick mark disappearing in unit sidebar and course outline page of LMS) issue using the new React-based content libraries - beta version (not le… --- ## [Can't upload files to libraries v2](https://discuss.openedx.org/t/cant-upload-files-to-libraries-v2/18550)
**Author:** [@mboisson](https://discuss.openedx.org/u/mboisson)\ **Replies:** 11\ **Last updated:** [April 7, 2026, 1:21pm UTC](https://discuss.openedx.org/t/cant-upload-files-to-libraries-v2/18550 "2026-04-07T13:21:36Z")
Hi, I am trying to upload files to a unit that I created in Libraries v2, and I get a frontend error when uploading the file. Checking the cms logs on the host, I get: cms-1 | During handling of the above exception, … --- ## [Plugin \`tutor-contrib-aspects\` expects missing \`edx-event-routing-backends\` python package](https://discuss.openedx.org/t/plugin-tutor-contrib-aspects-expects-missing-edx-event-routing-backends-python-package/18696)
**Author:** [@ComplianceEnthusiast](https://discuss.openedx.org/u/ComplianceEnthusiast)\ **Replies:** 4\ **Last updated:** [April 1, 2026, 3:22pm UTC](https://discuss.openedx.org/t/plugin-tutor-contrib-aspects-expects-missing-edx-event-routing-backends-python-package/18696 "2026-04-01T15:22:04Z")
Hi, I’ve been having a problem lately with GitHub - openedx/tutor-contrib-aspects: The Open Analytics Reference System - Tutor plugin · GitHub The plugin expects edx-event-routing-backends to be installed when using ra… --- ## [Fix cookie error when change mfe host, cms host and lms host](https://discuss.openedx.org/t/fix-cookie-error-when-change-mfe-host-cms-host-and-lms-host/18628)
**Author:** [@D\_c\_11\_Nguy\_n\_H\_u](https://discuss.openedx.org/u/D_c_11_Nguy_n_H_u)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 1:44pm UTC](https://discuss.openedx.org/t/fix-cookie-error-when-change-mfe-host-cms-host-and-lms-host/18628 "2026-03-26T13:44:00Z")
I am trying to deploy Tutor with independent domains for each service instead of the standard subdomain convention. LMS: edtech.cusc-test.com MFE (Apps): appedtech.cusc-test.com Studio: studioedtech.cusc-test.com I c… --- ## [Optional REGISTRATION\_EXTRA\_FIELDS not visible on authn registration page (Tutor 20 / authn MFE)](https://discuss.openedx.org/t/optional-registration-extra-fields-not-visible-on-authn-registration-page-tutor-20-authn-mfe/18633)
**Author:** [@Meet\_Boghani](https://discuss.openedx.org/u/Meet_Boghani)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 9:52pm UTC](https://discuss.openedx.org/t/optional-registration-extra-fields-not-visible-on-authn-registration-page-tutor-20-authn-mfe/18633 "2026-03-24T21:52:13Z")
Hi everyone, I’m seeing an issue where fields configured as optional are not rendered on the authn registration page, even though dynamic registration/progressive profiling are enabled and the network response includes … --- ## [JsInput failing to display sometimes on Firefox: NS\_ERROR\_XFO\_VIOLATION](https://discuss.openedx.org/t/jsinput-failing-to-display-sometimes-on-firefox-ns-error-xfo-violation/18608)
**Author:** [@AmbroiseRabier](https://discuss.openedx.org/u/AmbroiseRabier)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 9:19am UTC](https://discuss.openedx.org/t/jsinput-failing-to-display-sometimes-on-firefox-ns-error-xfo-violation/18608 "2026-03-24T09:19:32Z")
I have a JSInput, the html is blocked by firefox with NS\_ERROR\_XFO\_VIOLATION message in transfer column (status 200). The iframe is black with this message “Firefox can’t open this page” : File is hosted on LMS\_HOST … --- ## [Zoom LTI – All learners joining meeting with the same Zoom account name instead of LMS user name](https://discuss.openedx.org/t/zoom-lti-all-learners-joining-meeting-with-the-same-zoom-account-name-instead-of-lms-user-name/18543)
**Author:** [@Mahendra](https://discuss.openedx.org/u/Mahendra)\ **Replies:** 3\ **Last updated:** [March 24, 2026, 4:37am UTC](https://discuss.openedx.org/t/zoom-lti-all-learners-joining-meeting-with-the-same-zoom-account-name-instead-of-lms-user-name/18543 "2026-03-24T04:37:33Z")
Hi Everyone, I’m trying to enable the Live feature using Zoom in Open edX and I’m facing an issue where all learners join the Zoom meeting with the same name. Environment Open edX Release: Ulmo Tutor Version: 21.0.1 C… --- ## [Aspects missing username, name, email](https://discuss.openedx.org/t/aspects-missing-username-name-email/18596)
**Author:** [@mboisson](https://discuss.openedx.org/u/mboisson)\ **Replies:** 9\ **Last updated:** [March 17, 2026, 2:57pm UTC](https://discuss.openedx.org/t/aspects-missing-username-name-email/18596 "2026-03-17T14:57:52Z")
Hi, I am exploring what information we can get in the instructor report through aspects. One thing I noticed is that even in the “Individual learner dashboard”, there is no information on each user. Is this expected ? … --- ## [Authoring MFE transparency issues](https://discuss.openedx.org/t/authoring-mfe-transparency-issues/18600)
**Author:** [@joel.edwards](https://discuss.openedx.org/u/joel.edwards)\ **Replies:** 1\ **Last updated:** [March 13, 2026, 11:50am UTC](https://discuss.openedx.org/t/authoring-mfe-transparency-issues/18600 "2026-03-13T11:50:57Z")
Hi everyone, just wanted to find out if anyone else is having issues with the Authoring MFE’s menus/windows specifically with transparency? Not sure if I’ve done something wrong or its a bug in the MFE, but it seems like… --- ## [Errors with superset and aspect](https://discuss.openedx.org/t/errors-with-superset-and-aspect/18586)
**Author:** [@mboisson](https://discuss.openedx.org/u/mboisson)\ **Replies:** 19\ **Last updated:** [March 12, 2026, 8:17pm UTC](https://discuss.openedx.org/t/errors-with-superset-and-aspect/18586 "2026-03-12T20:17:30Z")
Hi, I am getting various errors with Superset and Aspect. First, when I try to login to https://superset.edx. I get the error Invalid client\_id parameter value. This used to work in a previous version (this is with… --- ## [Can't delete unit from Library v2](https://discuss.openedx.org/t/cant-delete-unit-from-library-v2/18551)
**Author:** [@mboisson](https://discuss.openedx.org/u/mboisson)\ **Replies:** 4\ **Last updated:** [March 12, 2026, 7:44pm UTC](https://discuss.openedx.org/t/cant-delete-unit-from-library-v2/18551 "2026-03-12T19:44:15Z")
Hi, I tried to copy a unit from a course to a library v2. That did not work (there was an error). However, it seems to have still created units, which are not published and non-deletable. When I try to delete those … --- ## [Controlling the number of celery tasks?](https://discuss.openedx.org/t/controlling-the-number-of-celery-tasks/18594)
**Author:** [@mboisson](https://discuss.openedx.org/u/mboisson)\ **Replies:** 3\ **Last updated:** [March 12, 2026, 6:28pm UTC](https://discuss.openedx.org/t/controlling-the-number-of-celery-tasks/18594 "2026-03-12T18:28:37Z")
Hi, Our staging VM that runs all of the containers (we run with tutor local) just OOM’ed. While investigating what was taking so much memory, I noticed that the bulk is used by a large number of celery tasks. On our p… --- ## [Tutor 21.0.1 images build openedx fails on uv pip install 'n' /](https://discuss.openedx.org/t/tutor-21-0-1-images-build-openedx-fails-on-uv-pip-install-n/18557)
**Author:** [@Richard\_Civille](https://discuss.openedx.org/u/Richard_Civille)\ **Replies:** 2\ **Last updated:** [March 11, 2026, 12:30pm UTC](https://discuss.openedx.org/t/tutor-21-0-1-images-build-openedx-fails-on-uv-pip-install-n/18557 "2026-03-11T12:30:15Z")
Hi all, I’m running a fresh experimental Open edX Indigo install with Tutor and seem to have hit a consistent image‑build error that seems unrelated to any specific XBlock and blocks all new XBlock installs. I had Perpl… [Next page](https://discuss.openedx.org/c/operators/ops-help/27.md?page=1)