# Activation email not sending

**URL:** <https://discuss.openedx.org/t/activation-email-not-sending/15048>\
**Category:** Tutor Help\
**Tags:** tutor\
**Created:** [February 19, 2025, 3:55pm UTC](https://discuss.openedx.org/t/activation-email-not-sending/15048 "2025-02-19T15:55:41Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![tech\_mil](https://avatars.discourse-cdn.com/v4/letter/t/0ea827/32.png) [@tech\_mil](https://discuss.openedx.org/u/tech_mil)\
**Post date:** [February 19, 2025, 3:55pm UTC](https://discuss.openedx.org/t/activation-email-not-sending/15048/1 "2025-02-19T15:55:41Z")

</div>

Hello

A student is trying to activate their account but it is not sending. I have tested the smtp server with a test email which worked, I also created a new account and activated without any problems again.

Their email is quite long (33 characters long) could this be a problem? Is there a way to check this or change it?

For the time being I activated their account manually but it would be great to figure this out.

Also is it possible to access logs from the smtp server somewhere? I know you can do `tutor local logs smtp` but it would be good to have some files to look through.  
Thanks!