# Discussion not working on Juniper release **URL:** \ **Category:** Site Operations Help\ **Tags:** online, juniper\ **Created:** [October 26, 2020, 11:18am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484 "2020-10-26T11:18:47Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [October 26, 2020, 11:18am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/1 "2020-10-26T11:18:47Z")
Hello guys, hope you are doing great! I’ve deployed open edx Juniper.master release on aws, and The discussion page is saying There has been an error on the Platform\_name servers `We're sorry, this module is temporarily unavailable. Our staff is working to fix it as soon as possible. Please email us at platform@gmail.com to report any problems or downtime.` - and console in the browser is giving this error: ```auto lms-application.0e3fae472a20.js:1 Uncaught ReferenceError: Courseware is not defined at HTMLDocument. (lms-application.0e3fae472a20.js:1) at fire (lms-main_vendor.3c3c9a2604d6.js:2) at Object.fireWith [as resolveWith] (lms-main_vendor.3c3c9a2604d6.js:2) at Function.ready (lms-main_vendor.3c3c9a2604d6.js:2) at HTMLDocument.completed (lms-main_vendor.3c3c9a2604d6.js:2) ``` - When I check the /edx/var/log/lms/edx.log: ```auto During handling of the above exception, another exception occurred: 4821 4822 Traceback (most recent call last): 4823 File "/edx/app/edxapp/edx-platform/lms/djangoapps/courseware/views/views.py", line 609, in get 4824 return super(CourseTabView, self).get(request, course=course, page_context=page_context, **kwargs) 4825 File "/edx/app/edxapp/venvs/edxapp/lib/python3.5/site-packages/web_fragments/views.py", line 25, in get 4826 fragment = self.render_to_fragment(request, **kwargs) 4827 File "/edx/app/edxapp/edx-platform/lms/djangoapps/courseware/views/views.py", line 771, in render_to_fragment 4828 return tab.render_to_fragment(request, course, **kwargs) 4829 File "/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/tabs.py", line 300, in render_to_fragment 4830 return self.fragment_view.render_to_fragment(request, course_id=six.text_type(course.id), **kwargs) 4831 File "/edx/app/edxapp/edx-platform/lms/djangoapps/discussion/views.py", line 723, in render_to_fragment 4832 base_context = _create_base_discussion_view_context(request, course_key) 4833 File "/edx/app/edxapp/edx-platform/lms/djangoapps/discussion/views.py", line 423, in _create_base_discussion_view_context 4834 user_info = cc_user.to_dict() 4835 File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/django_comment_common/comment_client/models.py", line 62, in to_dict 4836 self.retrieve() 4837 File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/django_comment_common/comment_client/models.py", line 67, in retrieve 4838 self._retrieve(*args, **kwargs) 4839 File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/django_comment_common/comment_client/user.py", line 159, in _retrieve 4840 metric_tags=self._metric_tags, 4841 File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/django_comment_common/comment_client/utils.py", line 72, in perform_request 4842 timeout=config.connection_timeout 4843 File "/edx/app/edxapp/venvs/edxapp/lib/python3.5/site-packages/requests/api.py", line 61, in request 4844 return session.request(method=method, url=url, **kwargs) 4845 File "/edx/app/edxapp/venvs/edxapp/lib/python3.5/site-packages/requests/sessions.py", line 530, in request 4846 resp = self.send(prep, **send_kwargs) 4847 File "/edx/app/edxapp/venvs/edxapp/lib/python3.5/site-packages/requests/sessions.py", line 643, in send 4848 r = adapter.send(request, **kwargs) 4849 File "/edx/app/edxapp/venvs/edxapp/lib/python3.5/site-packages/requests/adapters.py", line 514, in send 4850 raise SSLError(e, request=request) 4851 requests.exceptions.SSLError: HTTPSConnectionPool(host='mydomain.com', port=18080): Max retries exceeded with url: /api/v1/users/19?complete=True&request_id=17fca3ff-d9c9-4655-befe-73c541db5dbe (Caused by SSLError(SSLError(1, '[SSL: UNKNOWN_PROTOCOL] unknown protocol (_ssl.c:645)'),)) 4852 Oct 26 09:48:14 ip-172-31-36-42 [service_variant=lms][django.request][env:sandbox] ERROR [ip-172-31-36-42 16528] [user None] [log.py:228] - Internal Server Error: /courses/course-v1:Training+GD101+2020B1/discussion/forum/ ``` - What is the problem? Best Regards. ---
**Author:** ![Herve\_siyou](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/herve_siyou/32/1452_2.png) [@Herve\_siyou](https://discuss.openedx.org/u/Herve_siyou)\ **Post date:** [October 27, 2020, 7:44am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/2 "2020-10-27T07:44:50Z")
> [@Natnael](#): > > ```auto > 4851 requests.exceptions.SSLError: HTTPSConnectionPool(host='mydomain.com', port=18080): Max retries exceeded with url: /api/v1/users/19?complete=True&request_id=17fca3ff-d9c9-4655-befe-73c541db5dbe (Caused by SSLError(SSLError(1, '[SSL: UNKNOWN_PROTOCOL] unknown protocol (_ssl.c:645)'),)) > > ``` Do you have configured your instance using HTTPS ? ---
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [October 27, 2020, 8:18am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/3 "2020-10-27T08:18:02Z")
Hi @Herve_siyou , Yes I have. I used this [https://blog.lawrencemcdaniel.com/open-edx-ssl-encryption/](https://blog.lawrencemcdaniel.com/open-edx-ssl-encryption/) blog to add ssl encryption using Let’s encrypt. ---
**Author:** ![Herve\_siyou](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/herve_siyou/32/1452_2.png) [@Herve\_siyou](https://discuss.openedx.org/u/Herve_siyou)\ **Post date:** [October 27, 2020, 9:14am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/4 "2020-10-27T09:14:00Z")
Did you tried this solution: [https://blog.lawrencemcdaniel.com/open-edx-ssl-encryption/#comment-8771](https://blog.lawrencemcdaniel.com/open-edx-ssl-encryption/#comment-8771) ? ---
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [October 27, 2020, 9:18am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/5 "2020-10-27T09:18:28Z")
Thanks for pointing out , I’ll try it now. ---
**Author:** ![Herve\_siyou](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/herve_siyou/32/1452_2.png) [@Herve\_siyou](https://discuss.openedx.org/u/Herve_siyou)\ **Post date:** [October 27, 2020, 9:26am UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/6 "2020-10-27T09:26:46Z")
> [@Natnael](#): > > `(host='mydomain.com', port=18080)` Port **18080** … Oh, i see you are running on **DevStack Mode** , i’m not sure to be able to help more than that, may be you should put the discussion in [ Development ](https://discuss.openedx.org/c/development/11) ---
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [October 27, 2020, 1:13pm UTC](https://discuss.openedx.org/t/discussion-not-working-on-juniper-release/3484/7 "2020-10-27T13:13:57Z")
It turns out, I didn’t configure domain name for the forum.When I configured domain name [forum.mydomain.com](http://forum.mydomain.com) , It was solved. Thanks @Herve_siyou