# Ecommerce 500 error when accessing the course **URL:** \ **Category:** Site Operations Help\ **Tags:** koa\ **Created:** [September 30, 2021, 10:07am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854 "2021-09-30T10:07:15Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Cover\_Kami](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/cover_kami/32/2373_2.png) [@Cover\_Kami](https://discuss.openedx.org/u/Cover_Kami)\ **Post date:** [September 30, 2021, 10:07am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854/1 "2021-09-30T10:07:15Z")
i had set up a paid course, but when i click it it shows error 500. I had commerce configured for my web site. **Here is the log of lms:** Traceback (most recent call last): File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/core/handlers/exception.py”, line 34, in inner response = get\_response(request) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/core/handlers/base.py”, line 115, in \_get\_response response = self.process\_exception\_by\_middleware(e, request) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/core/handlers/base.py”, line 113, in \_get\_response response = wrapped\_callback(request, \*callback\_args, \*\*callback\_kwargs) File “/usr/lib/python3.8/contextlib.py”, line 75, in inner return func(\*args, \*\*kwds) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/views/generic/base.py”, line 71, in view return self.dispatch(request, \*args, \*\*kwargs) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/views/generic/base.py”, line 97, in dispatch return handler(request, \*args, \*\*kwargs) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/utils/decorators.py”, line 45, in \_wrapper return bound\_method(\*args, \*\*kwargs) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/django/contrib/auth/decorators.py”, line 21, in \_wrapped\_view return view\_func(request, \*args, \*\*kwargs) File “/edx/app/edxapp/edx-platform/lms/djangoapps/verify\_student/views.py”, line 401, in get processors = ecommerce\_api\_client(request.user).payment.processors.get() File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/slumber/ **init**.py”, line 155, in get resp = self.\_request(“GET”, params=kwargs) File “/edx/app/edxapp/venvs/edxapp/lib/python3.8/site-packages/slumber/ **init**.py”, line 101, in \_request raise exception\_class(“Client Error %s: %s” % (resp.status\_code, url), response=resp, content=resp.content) slumber.exceptions.HttpClientError: Client Error 401: [https://ecommerce.example.edu/api/v2/payment/processors/](https://ecommerce.example.edu/api/v2/payment/processors/) **Here is the log of ecommerce:** Sep 30 17:03:49 ubuntu [service\_variant=ecommerce][edx\_rest\_framework\_extensions.auth.jwt.decoder] INFO [ubuntu 2164208] [/edx/app/ecommerce/venvs/ecommerce/lib/python3.8/site-packages/edx\_rest\_framework\_extensions/auth/jwt/decoder.py:189] - Token decode failed due to mismatched issuer [[https://study.example.edu/oauth2](https://study.example.edu/oauth2)] Sep 30 17:03:49 ubuntu [service\_variant=ecommerce][django.request] WARNING [ubuntu 2164208] [/edx/app/ecommerce/venvs/ecommerce/lib/python3.8/site-packages/django/utils/log.py:222] - Unauthorized: /api/v2/payment/processors/ Sep 30 17:03:49 ubuntu [service\_variant=ecommerce][django.request] WARNING [ubuntu 2164208] [/edx/app/ecommerce/venvs/ecommerce/lib/python3.8/site-packages/django/utils/log.py:222] - Unauthorized: /api/v2/payment/processors/ Sep 30 17:03:49 ubuntu [service\_variant=ecommerce][django.request] WARNING [ubuntu 2164208] [/edx/app/ecommerce/venvs/ecommerce/lib/python3.8/site-packages/django/utils/log.py:222] - Unauthorized: /api/v2/payment/processors/ I still don’t know where the problem is ---
**Author:** ![Cover\_Kami](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/cover_kami/32/2373_2.png) [@Cover\_Kami](https://discuss.openedx.org/u/Cover_Kami)\ **Post date:** [October 1, 2021, 2:40am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854/2 "2021-10-01T02:40:58Z")
problem has been resolved. it’s only related to authentication. ---
**Author:** ![Manish\_Hada](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/manish_hada/32/1651_2.png) [@Manish\_Hada](https://discuss.openedx.org/u/Manish_Hada)\ **Post date:** [October 1, 2021, 5:54am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854/3 "2021-10-01T05:54:22Z")
Glade, you figured it out 🙂 ---
**Author:** ![Nisarg\_Shukla1](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/nisarg_shukla1/32/2929_2.png) [@Nisarg\_Shukla1](https://discuss.openedx.org/u/Nisarg_Shukla1)\ **Post date:** [November 19, 2021, 9:34am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854/4 "2021-11-19T09:34:32Z")
please give a solution for this… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e0015f89e879bc75925b71fd11133ab15fe98297.png) [@system](https://discuss.openedx.org/u/system)\ **Post date:** [February 17, 2022, 9:35am UTC](https://discuss.openedx.org/t/ecommerce-500-error-when-accessing-the-course/5854/5 "2022-02-17T09:35:13Z")
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