# Erorr issue install lilac.master **URL:** \ **Category:** Site Operations Help\ **Tags:** how-to, lilac\ **Created:** [July 17, 2022, 3:49am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833 "2022-07-17T03:49:18Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [July 17, 2022, 3:49am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/1 "2022-07-17T03:49:18Z")
TASK [git\_clone : Require a clean working tree] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* skipping: [localhost] =\> (item={‘cmd’: ‘test ! -e “/edx/app/ecommerce/ecommerce” || git -C “/edx/app/ecommerce/ecommerce” status --porcelain --untracked-files=no’, ‘stdout’: ‘’, ‘stderr’: ‘’, ‘rc’: 0, ‘start’: ‘2022-07-17 03:45:48.972973’, ‘end’: ‘2022-07-17 03:45:48.974688’, ‘delta’: ‘0:00:00.001715’, ‘changed’: True, ‘invocation’: {‘module\_args’: {‘\_raw\_params’: ‘test ! -e “/edx/app/ecommerce/ecommerce” || git -C “/edx/app/ecommerce/ecommerce” status --porcelain --untracked-files=no’, ‘\_uses\_shell’: True, ‘warn’: True, ‘stdin\_add\_newline’: True, ‘strip\_empty\_ends’: True, ‘argv’: None, ‘chdir’: None, ‘executable’: None, ‘creates’: None, ‘removes’: None, ‘stdin’: None}}, ‘stdout\_lines’: , ‘stderr\_lines’: , ‘failed’: False, ‘item’: ‘/edx/app/ecommerce/ecommerce’, ‘ansible\_loop\_var’: ‘item’}) TASK [git\_clone : Checkout code over ssh] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* skipping: [localhost] =\> (item=None) TASK [git\_clone : Checkout code over https] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* changed: [localhost] =\> (item=None) changed: [localhost] TASK [git\_clone : Remove read-only ssh key] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* skipping: [localhost] =\> (item=None) TASK [git\_clone : Run git clean after checking out code] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* failed: [localhost] (item=None) =\> {“censored”: “the output has been hidden due to the fact that ‘no\_log: true’ was specified for this result”, “changed”: true} fatal: [localhost]: FAILED! =\> {“censored”: “the output has been hidden due to the fact that ‘no\_log: true’ was specified for this result”, “changed”: true} RUNNING HANDLER [redis : reload redis] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* PLAY RECAP \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* localhost : ok=302 changed=159 unreachable=0 failed=1 skipped=651 rescued=0 ignored=3 ## ============================================================ Ansible failed! Decoded error: == censored =========================== the output has been hidden due to the fact that ‘no\_log: true’ was specified for this result ## ============================================================ Installation failed! # If you need help, see [Connect - Open edX](https://open.edx.org/getting-help) . When asking for help, please provide as much information as you can. These might be helpful: Your log file is at /home/icei/logs/install-20220717-030934.log Your environment: OPENEDX\_RELEASE=open-release/lilac.master Installation finished at 2022-07-17 03:45:54 ihave this erorr for lilac.master install please help ---
**Author:** ![jhony\_avella](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/jhony_avella/32/710_2.png) [@jhony\_avella](https://discuss.openedx.org/u/jhony_avella)\ **Post date:** [July 19, 2022, 4:58pm UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/2 "2022-07-19T16:58:18Z")
Hi @Caesario_Satriatama welcome and thanks for joining the community! You’re trying to install the OpenedX platform in the Lilac version using the native method. Unfortunately, this installation method is deprecated from Lilac (see docs [here](https://edx.readthedocs.io/projects/edx-installing-configuring-and-running/en/latest/installation/index.html#choose-an-installation-method)). Unless you’re restricted to maintaining a legacy OpenedX version older than Lilac, we recommend deploying the OpenedX platform (preferably on its latest supported version which is **Nutmeg** ) using [Tutor](https://edx.readthedocs.io/projects/edx-installing-configuring-and-running/en/latest/installation/tutor.html). I hope this helps. ---
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [July 20, 2022, 6:59am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/3 "2022-07-20T06:59:13Z")
I have read and followed all the documentation there, then I found the problem and error still same ---
**Author:** ![jhony\_avella](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/jhony_avella/32/710_2.png) [@jhony\_avella](https://discuss.openedx.org/u/jhony_avella)\ **Post date:** [July 21, 2022, 2:47am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/4 "2022-07-21T02:47:32Z")
@Caesario_Satriatama could you please specify the problem you had with Tutor? It is strange you get the same error since Ansible is not used in the Tutor OpenedX installation ---
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [July 21, 2022, 6:25am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/5 "2022-07-21T06:25:56Z")
this is i still use for native mr, I’ve used the specs as they are in the documentation and it always doesn’t work. is this a problem because I use azure as a server. because we want to use edx as one of our learning platforms ---
**Author:** ![harout7](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/harout7/32/5369_2.png) [@harout7](https://discuss.openedx.org/u/harout7)\ **Post date:** [September 14, 2022, 11:48am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/6 "2022-09-14T11:48:46Z")
Hello , I am facing the same issue , any update regarding it ? ---
**Author:** ![jhony\_avella](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/jhony_avella/32/710_2.png) [@jhony\_avella](https://discuss.openedx.org/u/jhony_avella)\ **Post date:** [October 3, 2022, 11:36pm UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/7 "2022-10-03T23:36:08Z")
Hi @harout7, could you please indicate what installation method are you using and the description of the issue you’re experiencing? Remember we strongly recommend deploying the latest version of the OpenedX platform using [Tutor](https://edx.readthedocs.io/projects/edx-installing-configuring-and-running/en/latest/installation/tutor.html) ---
**Author:** ![harout7](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/harout7/32/5369_2.png) [@harout7](https://discuss.openedx.org/u/harout7)\ **Post date:** [October 5, 2022, 8:56am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/8 "2022-10-05T08:56:59Z")
Hi @jhony_avella , thanks for writing back I was trying to do native installation using lilac version , it worked after spending few days trying to fix the issue. ---
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [October 6, 2022, 6:50am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/9 "2022-10-06T06:50:53Z")
please tell me how to install on azure VM thanks ---
**Author:** ![jhony\_avella](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/jhony_avella/32/710_2.png) [@jhony\_avella](https://discuss.openedx.org/u/jhony_avella)\ **Post date:** [October 11, 2022, 2:41pm UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/10 "2022-10-11T14:41:22Z")
@harout7 I’m glad you finally got it working! Could you please indicate what type of installation you performed (ansible-based with [openedx/configuration](https://github.com/openedx/configuration) or [tutor-based](https://docs.tutor.overhang.io/)) and describe briefly how you solved your issues? ---
**Author:** ![harout7](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/harout7/32/5369_2.png) [@harout7](https://discuss.openedx.org/u/harout7)\ **Post date:** [October 12, 2022, 10:45am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/11 "2022-10-12T10:45:08Z")
@jhony_avella , It was ansible-based installation , I didn’t document the steps exactly but there were few edits in the ansible configuration and it worked , most probably it needs to be updated and maintained, since most people are not using this installation anymore. ---
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [October 13, 2022, 8:34am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/12 "2022-10-13T08:34:45Z")
yeah , i think i new for use ubuntu / linux command line, it’s very helpful if you show how to step of installation ---
**Author:** ![harout7](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/harout7/32/5369_2.png) [@harout7](https://discuss.openedx.org/u/harout7)\ **Post date:** [October 13, 2022, 12:28pm UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/13 "2022-10-13T12:28:13Z")
@Caesario_Satriatama I have used the official documentation for devstack installation , however as I mentioned earlier I had to edit ansible configuration , its not an easy one as you need to have experience in working with ansible files , I suggest if you can share the error you are facing in the forum and if I have or know the solution I will reply. ---
**Author:** ![Caesario\_Satriatama](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/caesario_satriatama/32/3977_2.png) [@Caesario\_Satriatama](https://discuss.openedx.org/u/Caesario_Satriatama)\ **Post date:** [October 14, 2022, 9:36am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/14 "2022-10-14T09:36:33Z")
hello @harout7 , i think my error has wrote on this discussion page , how about Authority Certificate for installing open Edx? is that my problem? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e0015f89e879bc75925b71fd11133ab15fe98297.png) [@system](https://discuss.openedx.org/u/system)\ **Post date:** [January 12, 2023, 9:36am UTC](https://discuss.openedx.org/t/erorr-issue-install-lilac-master/7833/15 "2023-01-12T09:36:45Z")
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