# I cannot upload srt transcripts

**URL:** <https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152>\
**Category:** Site Operations Help\
**Tags:** teak\
**Created:** [September 18, 2025, 5:03am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152 "2025-09-18T05:03:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![abylaikhan.suev.02](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/abylaikhan.suev.02/32/7694_2.png) [@abylaikhan.suev.02](https://discuss.openedx.org/u/abylaikhan.suev.02)\
**Post date:** [September 18, 2025, 5:03am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152/1 "2025-09-18T05:03:37Z")

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I successfully upgraded from the Ironwood version to the Teak version without any issues. However, I’ve now noticed that SRT transcripts are not displaying in the new version of Open edX. I also cannot add SRT transcripts. What could this be related to?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e9809a0bfbf3284a243b4f31bdc13b978424fe1f.png)

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**Author:** ![abylaikhan.suev.02](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/abylaikhan.suev.02/32/7694_2.png) [@abylaikhan.suev.02](https://discuss.openedx.org/u/abylaikhan.suev.02)\
**Post date:** [September 18, 2025, 5:08am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152/2 "2025-09-18T05:08:43Z")

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also i have problem with export course

 ![image](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/f/fd60a561b72ec2d360762d9ec7d931a54efc62fd.png)

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**Author:** ![joel.edwards](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/joel.edwards/32/3193_2.png) [@joel.edwards](https://discuss.openedx.org/u/joel.edwards)\
**Post date:** [September 18, 2025, 7:48am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152/3 "2025-09-18T07:48:28Z")

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The error on exporting courses indicates that a transcript file is missing. Odd (to me) that it shows an srt extension though, as far as I know it converts srt files into sjson (I’m looking `~/.local/share/tutor/data/openedx-media/video-transcripts` to see these files).

If it’s the same course that failed to upload a srt then maybe it got confused somehow because of the failure, maybe try delete any transcripts from the video and try export again and see if that helps?

More info on why srt failed to add may be needed. Can you tail the logs and try add srt again? `tutor local logs -f --tail 1` then retry the upload and watch for errors in logs. inspecting the browser console messages (`F12` on some browsers or `Ctrl` + `Shift` + `J` typically takes you there) may provide clues as well

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**Author:** ![abylaikhan.suev.02](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/abylaikhan.suev.02/32/7694_2.png) [@abylaikhan.suev.02](https://discuss.openedx.org/u/abylaikhan.suev.02)\
**Post date:** [September 18, 2025, 8:01am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152/4 "2025-09-18T08:01:00Z")

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I figured out what the problem is and why I can’t do it.

The issue is that this video already has transcripts, but they are not displayed in the video component. When I add a new video component and upload the same SRT transcripts, everything works fine. I wouldn’t want to redo all of this manually. Is there any quick solution?

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e0015f89e879bc75925b71fd11133ab15fe98297.png) [@system](https://discuss.openedx.org/u/system)\
**Post date:** [December 17, 2025, 8:01am UTC](https://discuss.openedx.org/t/i-cannot-upload-srt-transcripts/17152/5 "2025-12-17T08:01:15Z")

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