# Installation problem

**URL:** <https://discuss.openedx.org/t/installation-problem/1750>\
**Category:** Site Operations Help\
**Tags:** how-to\
**Created:** [April 3, 2020, 8:25am UTC](https://discuss.openedx.org/t/installation-problem/1750 "2020-04-03T08:25:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mortezahm](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/mortezahm/32/766_2.png) [@Mortezahm](https://discuss.openedx.org/u/Mortezahm)\
**Post date:** [April 3, 2020, 8:25am UTC](https://discuss.openedx.org/t/installation-problem/1750/1 "2020-04-03T08:25:06Z")

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Hello I am trying to install ironwood.master on a linux ubuntu 16.04  
At step 5, my install keeps failing (“Ansible failed!”) at part of the process.

1. `wget https:` `/` `/` `raw.githubusercontent.com` `/` `edx` `/` `configuration` `/` `$OPENEDX_RELEASE` `/` `util` `/` `install` `/` `native.sh ` `-` `O ` `-``| bash`

Here is the printout from the log file: [https://yadi.sk/d/8ZUd9ADG3OKJ-Q](https://yadi.sk/d/8ZUd9ADG3OKJ-Q)

[https://pastebin.com/UihkMA62](https://pastebin.com/UihkMA62)

TASK [edx\_django\_service : install production requirements] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
fatal: [localhost]: FAILED! =\> {“changed”: true, “cmd”: [“make”, “production-requirements”], “delta”: “0:00:22.566787”, “end”: “2020-04-03 02:47:37.315081”, “failed”: true, “rc”: 2, “start”: "2020-04-03 02:47:1$

RUNNING HANDLER [forum : restart the forum service] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
to retry, use: --limit @/var/tmp/configuration/playbooks/openedx\_native.retry

PLAY RECAP \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*  
localhost : ok=448 changed=128 unreachable=0 failed=1

## ========================================

Ansible failed!

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<div class="post-metadata">

**Author:** ![chinmaybhatk](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/chinmaybhatk/32/447_2.png) [@chinmaybhatk](https://discuss.openedx.org/u/chinmaybhatk)\
**Post date:** [April 3, 2020, 2:50pm UTC](https://discuss.openedx.org/t/installation-problem/1750/2 "2020-04-03T14:50:33Z")

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> [@Mortezahm](#):
>
> `wget https:` `/` `/` `raw.githubusercontent.com` `/` `edx` `/` `configuration` `/` `$OPENEDX_RELEASE` `/` `util` `/` `install` `/` `native.sh ` `-` `O ` `-` `| bash`

hi @Mortezahm,  
Could you please try running this command using sudo?

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<div class="post-metadata">

**Author:** ![Mortezahm](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/mortezahm/32/766_2.png) [@Mortezahm](https://discuss.openedx.org/u/Mortezahm)\
**Post date:** [April 3, 2020, 4:13pm UTC](https://discuss.openedx.org/t/installation-problem/1750/4 "2020-04-03T16:13:16Z")

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[https://pastebin.com/UihkMA62](https://pastebin.com/UihkMA62)

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<div class="post-metadata">

**Author:** ![Mortezahm](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/mortezahm/32/766_2.png) [@Mortezahm](https://discuss.openedx.org/u/Mortezahm)\
**Post date:** [April 3, 2020, 4:13pm UTC](https://discuss.openedx.org/t/installation-problem/1750/5 "2020-04-03T16:13:57Z")

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hi nothing changes  
again I have error  
Preformatted text TASK [edx\_django\_service : install production requirements] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

fatal: [localhost]: FAILED! =\>