# Native Open edX platform Ubuntu 16.04 64 bit Installation ERROR

**URL:** <https://discuss.openedx.org/t/native-open-edx-platform-ubuntu-16-04-64-bit-installation-error/3676>\
**Category:** Site Operations Help\
**Created:** [November 22, 2020, 9:27pm UTC](https://discuss.openedx.org/t/native-open-edx-platform-ubuntu-16-04-64-bit-installation-error/3676 "2020-11-22T21:27:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sisman](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/sisman/32/1809_2.png) [@sisman](https://discuss.openedx.org/u/sisman)\
**Post date:** [November 22, 2020, 9:27pm UTC](https://discuss.openedx.org/t/native-open-edx-platform-ubuntu-16-04-64-bit-installation-error/3676/1 "2020-11-22T21:27:31Z")

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# help solving this

## Ansible failed!

Decoded error:  
== cmd ===========================  
apt-key adv --recv-keys --keyserver [keyserver.ubuntu.com](http://keyserver.ubuntu.com) 69464050  
== msg ===========================  
non-zero return code  
== stderr ===========================  
gpg: requesting key 69464050 from hkp server [keyserver.ubuntu.com](http://keyserver.ubuntu.com)  
gpg: no valid OpenPGP data found.  
gpg: Total number processed: 0  
gpg: keyserver communications error: keyserver unreachable  
gpg: keyserver communications error: public key not found  
gpg: keyserver receive failed: public key not found  
== stdout ===========================  
Executing: /tmp/tmp.bEJ4h7pCY0/gpg.1.sh --recv-keys  
–keyserver  
[keyserver.ubuntu.com](http://keyserver.ubuntu.com)  
69464050  
?: [keyserver.ubuntu.com](http://keyserver.ubuntu.com): Connection refused  
gpgkeys: HTTP fetch error 7: couldn’t connect: Connection refused

## ============================================================ Installation failed!

# If you need help, see [https://open.edx.org/getting-help](https://open.edx.org/getting-help) . When asking for help, please provide as much information as you can. These might be helpful: Your log file is at /root/logs/install-20201123-060648.log Your environment: OPENEDX\_RELEASE=open-release/juniper.3

Installation finished at 2020-11-23 06:08:52

---

<div class="post-metadata">

**Author:** ![Isanka](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/isanka/32/1865_2.png) [@Isanka](https://discuss.openedx.org/u/Isanka)\
**Post date:** [December 4, 2020, 4:10am UTC](https://discuss.openedx.org/t/native-open-edx-platform-ubuntu-16-04-64-bit-installation-error/3676/2 "2020-12-04T04:10:51Z")

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This solved my issue,

1. find `COMMON_EDX_PPA_KEY_SERVER` in these two places  
`sudo grep -r 'COMMON_EDX_PPA_KEY_SERVER' /var/tmp/`  
`sudo grep -r 'COMMON_EDX_PPA_KEY_SERVER' /edx/app/edx_ansible/`

2. then replace “`keyserver.ubuntu.com`” with “`hkp://keyserver.ubuntu.com:80`”