# No activation mail for some users

**URL:** <https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539>\
**Category:** Site Operations Help\
**Tags:** how-to\
**Created:** [December 9, 2024, 12:56pm UTC](https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539 "2024-12-09T12:56:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Niels](https://avatars.discourse-cdn.com/v4/letter/n/ebca7d/32.png) [@Niels](https://discuss.openedx.org/u/Niels)\
**Post date:** [December 9, 2024, 12:56pm UTC](https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539/1 "2024-12-09T12:56:16Z")

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We are teaching a class of users in Tanzania on EdX, some have laptops, some mobiles. No problems with former groups, but with this group six out of 25 don’t get their activation mail no matter what we do.  
Any advice?, thanks

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**Author:** ![regis](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/regis/32/2640_2.png) [@regis](https://discuss.openedx.org/u/regis)\
**Post date:** [December 10, 2024, 10:11am UTC](https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539/2 "2024-12-10T10:11:09Z")

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You should mark those users as “active” manually. Log in as an admin user, open `https://<LMS HOST>/admin/auth/user/`, select a user, click the “active” checkbox, save.

Emails are a pain…

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**Author:** ![sariaydinalp](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/sariaydinalp/32/6345_2.png) [@sariaydinalp](https://discuss.openedx.org/u/sariaydinalp)\
**Post date:** [December 26, 2024, 11:52am UTC](https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539/3 "2024-12-26T11:52:44Z")

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Hello @Niels

You can use this feature-flag

SKIP\_EMAIL\_VALIDATION: true

Nobody takes e-mail validation. After this feature, everyone who will become a member will be verified.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e0015f89e879bc75925b71fd11133ab15fe98297.png) [@system](https://discuss.openedx.org/u/system)\
**Post date:** [March 26, 2025, 11:53am UTC](https://discuss.openedx.org/t/no-activation-mail-for-some-users/14539/4 "2025-03-26T11:53:05Z")

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