# Problem while installing lilac.2 release **URL:** \ **Category:** Site Operations Help\ **Created:** [September 2, 2022, 1:29pm UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203 "2022-09-02T13:29:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kstefan](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@kstefan](https://discuss.openedx.org/u/kstefan)\ **Post date:** [September 2, 2022, 1:29pm UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/1 "2022-09-02T13:29:05Z")
Dear All, I am trying to install the OpenEDX native Lilac.2 release on an AWS server and I am getting the following error when installing. > TASK [insights : install node dependencies] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* > fatal: [localhost]: FAILED! =\> {“changed”: true, “cmd”: “/edx/app/insights/nodeenvs/insights/bin/npm install”, “delta”: “0:13:19.064074”, “end”: “2022-08-31 07:18:46.110761”, “msg”: “non-zero return code”, “rc”: 1, “start”: “2022-08-31 07:05:27.046687”, “stderr”: “npm WARN edx-analytics-dashboard@ No license field.\n\nnpm ERR! Error while executing:\nnpm ERR! /usr/bin/git ls-remote -h -t git://github.com/edx/edx-ui-toolkit.git\nnpm ERR! \nnpm ERR! fatal: unable to connect to [github.com](http://github.com):\nnpm ERR! [github.com](http://github.com)[0: 140.82.112.4]: errno=Connection timed out\nnpm ERR! \nnpm ERR! \nnpm ERR! exited with error code: 128\n\nnpm ERR! A complete log of this run can be found in:\nnpm ERR! /edx/app/insights/.npm/\_logs/2022-08-31T07\_12\_10\_435Z-debug.log”, “stderr\_lines”: [“npm WARN edx-analytics-dashboard@ No license field.”, “”, “npm ERR! Error while executing:”, “npm ERR! /usr/bin/git ls-remote -h -t git://github.com/edx/edx-ui-toolkit.git”, "npm ERR! ", “npm ERR! fatal: unable to connect to [github.com](http://github.com):”, “npm ERR! [github.com](http://github.com)[0: 140.82.112.4]: errno=Connection timed out”, "npm ERR! ", "npm ERR! ", “npm ERR! exited with error code: 128”, “”, “npm ERR! A complete log of this run can be found in:”, “npm ERR! /edx/app/insights/.npm/\_logs/2022-08-31T07\_12\_10\_435Z-debug.log”], “stdout”: “”, “stdout\_lines”: } > > RUNNING HANDLER [nginx : reload nginx] \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* > > PLAY RECAP \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* > localhost : ok=442 changed=143 unreachable=0 failed=1 skipped=903 rescued=0 ignored=0 > > ## ============================================================ Ansible failed! > > Decoded error: > == cmd =========================== > /edx/app/insights/nodeenvs/insights/bin/npm install > == msg =========================== > non-zero return code > == stderr =========================== > npm WARN edx-analytics-dashboard@ No license field. > > npm ERR! Error while executing: > npm ERR! /usr/bin/git ls-remote -h -t git://github.com/edx/edx-ui-toolkit.git > npm ERR! > npm ERR! fatal: unable to connect to [github.com](http://github.com): > npm ERR! [github.com](http://github.com)[0: 140.82.112.4]: errno=Connection timed out > npm ERR! > npm ERR! > npm ERR! exited with error code: 128 > > npm ERR! A complete log of this run can be found in: > npm ERR! /edx/app/insights/.npm/\_logs/2022-08-31T07\_12\_10\_435Z-debug.log > > ## ============================================================ Installation failed! > > # If you need help, see [Connect - Open edX](https://open.edx.org/getting-help) . When asking for help, please provide as much information as you can. These might be helpful: Your log file is at /home/ubuntu/logs/install-20220831-064134.log Your environment: OPENEDX\_RELEASE=open-release/lilac.2 > > Installation finished at 2022-08-31 07:18:46 I have tried to open port 9418 (as also stated in this other forum thread: [Juniper install fail](https://discuss.openedx.org/t/juniper-install-fail/3158)), but it didn’t work. I also tried to reinstall after 30 minutes or 1 hour later as another user suggested, again no luck. I have also tried to use https:// instead of git:// (using this command: git config --global url.“https://”.insteadOf git://), but it didn’t work either. I would like your assistance in this, since I don’t know if this is a firewall issue (but I suppose in this case the other packages before the ‘insights/edx\_analytics\_dashboard’ would not install either) or a github issue (since in the ‘package.json’ file, the ‘edx-ui-toolkit’ dependency has the value “git://github.com/edx/edx-ui-toolkit.git#29759050aff2f4f3cb6921432855ad057bd69bb1”, which probably cause the issue - since it is ‘git://’ and not ‘https://’ and I am writing the wrong command for git config). It could also be the case that this repository doesn’t exist anymore or has moved to other repository, but in this case I don’t know what my options are. Does anyone else face the same problem? Any help would be greatly appreciated. Best Regards, Kostas. ---
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [September 14, 2022, 9:17am UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/2 "2022-09-14T09:17:33Z")
Hello @kstefan did you find any solution to this error. I am also getting this error. ---
**Author:** ![harout7](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/harout7/32/5369_2.png) [@harout7](https://discuss.openedx.org/u/harout7)\ **Post date:** [September 15, 2022, 9:49am UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/3 "2022-09-15T09:49:29Z")
Hello @kstefan and @Natnael any progress related this issue ? I am stuck with it too ! ---
**Author:** ![kstefan](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@kstefan](https://discuss.openedx.org/u/kstefan)\ **Post date:** [September 15, 2022, 10:24am UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/4 "2022-09-15T10:24:24Z")
Dear @Natnael and @harout7, unfortunately it seems there is no working solution for this. You can check this post here: [Problem installing open-release/lilac.3 - #11 by kstefan](https://discuss.openedx.org/t/problem-installing-open-release-lilac-3/6412/11) I have no other idea on what to do with this release, let me know if you figure anything out. Best Regards, Kostas. ---
**Author:** ![Natnael](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/natnael/32/4433_2.png) [@Natnael](https://discuss.openedx.org/u/Natnael)\ **Post date:** [September 15, 2022, 1:51pm UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/5 "2022-09-15T13:51:36Z")
Thanks @kstefan and @harout7 This issue is also comes when installing previous releases like Koa. I did not find any solution for it yet. I am thinking of trying with tutor. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/openedx/original/2X/e/e0015f89e879bc75925b71fd11133ab15fe98297.png) [@system](https://discuss.openedx.org/u/system)\ **Post date:** [December 14, 2022, 1:51pm UTC](https://discuss.openedx.org/t/problem-while-installing-lilac-2-release/8203/6 "2022-12-14T13:51:42Z")
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