# There has been an error with your export **URL:** \ **Category:** Site Operators\ **Created:** [January 22, 2020, 2:30pm UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278 "2020-01-22T14:30:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Shukurlu](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/shukurlu/32/342_2.png) [@Shukurlu](https://discuss.openedx.org/u/Shukurlu)\ **Post date:** [January 22, 2020, 2:30pm UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278/1 "2020-01-22T14:30:50Z")
Hi friends, On my edx server I am trying to export a course , then I got those errors : ## There has been an error with your export. Your course could not be exported to XML. There is not enough information to identify the failed component. Inspect your course to identify any problematic components and try again. The raw error message is: All strings must be XML compatible: Unicode or ASCII, no NULL bytes or control characters On the cms log file I get this logs : Jan 22 09:21:20 server90 [service\_variant=cms][xmodule.video\_module.video\_handlers][env:sandbox] ERROR [server90 30139] [video\_handlers.py:343] - [Translation Dispatch] block-v1:1+2+12c+type@video+block@09a6ede737a7411a80f52dc444847860 Traceback (most recent call last): File “/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/video\_module/video\_handlers.py”, line 332, in transcript youtube\_id=request.GET.get(‘videoId’), File “/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 1018, in get\_transcript transcripts\_info=transcripts\_info File “/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 64, in wrapper return func(\*args, \*\*kwds) File “/edx/app/edxapp/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 971, in get\_transcript\_from\_contentstore lang=language NotFoundError: No transcript for `en` language What can be the problem on my site? ---
**Author:** ![joshm](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@joshm](https://discuss.openedx.org/u/joshm)\ **Post date:** [January 27, 2020, 10:23am UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278/2 "2020-01-27T10:23:02Z")
@Shukurlu, It seems like there is some video in your course without a transcript set. Have you checked to see that all videos in your course have a transcript? Do you have transcripts for languages other than English? ---
**Author:** ![pdpinch](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/pdpinch/32/36_2.png) [@pdpinch](https://discuss.openedx.org/u/pdpinch)\ **Post date:** [March 31, 2020, 9:39pm UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278/3 "2020-03-31T21:39:15Z")
We’ve had this issue when there has been a change of storage location, so a transcript was uploaded and stored in one S3 bucket, but then when it came time to export the bucket was no longer available. ---
**Author:** ![Antony\_Suresh](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/antony_suresh/32/1532_2.png) [@Antony\_Suresh](https://discuss.openedx.org/u/Antony_Suresh)\ **Post date:** [September 10, 2020, 6:32pm UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278/4 "2020-09-10T18:32:23Z")
We also had the same issue. Source from server which doesnot have s3(import) to the destination set up with Minio. Error as below Traceback (most recent call last): File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 1058, in get\_transcript return get\_transcript\_from\_val(edx\_video\_id, lang, output\_format) File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 72, in wrapper return func(\*args, \*\*kwds) File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 857, in get\_transcript\_from\_val raise NotFoundError(u’Transcript not found for {}, lang: {}’.format(edx\_video\_id, lang)) xmodule.exceptions.NotFoundError: Transcript not found for 64838edf-3740-4eed-b2cf-443db6fcd0aa, lang: en During handling of the above exception, another exception occurred: Traceback (most recent call last): File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/video\_handlers.py”, line 341, in transcript youtube\_id=request.GET.get(‘videoId’), File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 1065, in get\_transcript transcripts\_info=transcripts\_info File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 72, in wrapper return func(\*args, \*\*kwds) File “/openedx/edx-platform/common/lib/xmodule/xmodule/video\_module/transcripts\_utils.py”, line 941, in get\_transcript\_from\_contentstore lang=language xmodule.exceptions.NotFoundError: No transcript for `en` language ---
**Author:** ![Zubair](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.openedx.org/zubair/32/1720_2.png) [@Zubair](https://discuss.openedx.org/u/Zubair)\ **Post date:** [December 11, 2020, 10:13am UTC](https://discuss.openedx.org/t/there-has-been-an-error-with-your-export/1278/5 "2020-12-11T10:13:24Z")
@Antony_Suresh were you able to resolve the issue? I’m facing the same issue with following logs > TypeError: Unicode-objects must be encoded before hashing > [2020-12-11 09:29:02,847: INFO/Worker-1] VAL: Video created with id [54454916-47e9-4769-8b41-06062d0b7e8c] and status [external] > [2020-12-11 09:29:02,860: ERROR/Worker-1] [VAL] Transcript save failed to storage for video\_id “54454916-47e9-4769-8b41-06062d0b7e8c” language code “en” It happens when I try to import my course from one server to another.