# Updating tutor Lilac to Palm (now that Palm's released) fails

**URL:** <https://discuss.openedx.org/t/updating-tutor-lilac-to-palm-now-that-palms-released-fails/10557>\
**Category:** Tutor Help\
**Tags:** tutor\
**Created:** [June 29, 2023, 2:56pm UTC](https://discuss.openedx.org/t/updating-tutor-lilac-to-palm-now-that-palms-released-fails/10557 "2023-06-29T14:56:31Z")\
**Posts on this page:** 1\
**Showing post:** 21

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**Author:** ![Ivo](https://avatars.discourse-cdn.com/v4/letter/i/ee7513/32.png) [@Ivo](https://discuss.openedx.org/u/Ivo)\
**Post date:** [September 8, 2023, 2:55pm UTC](https://discuss.openedx.org/t/updating-tutor-lilac-to-palm-now-that-palms-released-fails/10557/21 "2023-09-08T14:55:02Z")

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We run into the same problem while upgrading from Lilac (native) to Palm (tutor): “KeyError: (‘blackboard’, ‘blackboardenterprisecustomerconfiguration’)”. The only workaround I’ve found is to gradually upgrade from Lilac to Nutmeg, then to Palm. This way it works.

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