I’m a Lead Solutions Administrator at Western Governors University, where I lead the implementation, testing, and support of Open edX features at scale. Beyond my work at WGU, I bring over a decade of experience in higher education, instructional technology, and digital learning systems. My background spans platform administration, user support, and cross-functional collaboration across academic institutions. I’m especially passionate about aligning backend configurations with real user needs—whether that’s through permissions logic, course authoring tools, or smarter QA workflows. I contribute to the Open edX community as both a practitioner and advocate for sustainable, user-centered design.