Cannot delete my account from my user profile

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1

Hello I want to ask you why I cannot delete my account from my user profile.

There is an error

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image1280×800 116 KB

2

Hi @nadiastef it is a little bit hard to get an error from the messages they are not verbose enough and especially if the message is in Greek.
Do you have an access to the logs? If yes, please share them in the thread.

3

The error message is Unable to delete account
Sorry, there was an error trying to process your request. Please try again.

4

This is very hard to identify by message.

there was an error trying to process your request. Please try again

it is very generic message, this message comes due to many reasons, It would be good if you look into lms log of server. As you check your log, it will give you any clue automatically or please paste that log error here then only people can help you out.

5

logs.txt (278.8 KB)

6

I think error is this:

500 error deactivating account Default state does not exist!

and I found this doc, hope it help

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7

Hi @nadiastef
I’ve solve this issue using this command

sudo -H -u edxapp bash
source /edx/app/edxapp/edxapp_env
cd /edx/app/edxapp/edx-platform
./manage.py lms --settings=production populate_retirement_states

Tested on release juniper.master

Thanks

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