LMS and CMS cannot connect with the MySQL database (Sumac)

Development
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1

Hello everyone.. sorry i have an issue for installing OpenEdx using tutor. I tried to install and configure OpenEdx Sumac version for local development. It was finished. But I can’t open the LMS or CMS. After I checked the logs of LMS and CMS I got this problem below.

lms-1  | django.db.utils.OperationalError: (1045, "Access denied for user 'openedx'@'172.18.0.8' (using password: YES)")

FYI, I have been running this on M1.

2

Is there a reason you’re installing Palm instead of the current release, Sumac?

3

Yeah, I have a problem with _sass when I tried to build the image locally.

4

Palm is unsupported (released a few years ago), so it will be difficult to get help for Palm issues.

5

oh ok, maybe I will back to use the latest version. But what do you think about this problem sass, before trying palm, I got that problem.
My goal is trying to running on local development.

6

I think you should probably continue that conversation and get it resolved, rather than moving to an old version which will bring its own issues. It looks as though there’s a new suggestion on that thread.

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7

Hi Sarina, I was doing your advice. I use Sumac. But, I got the same issue with MySQL

django.db.utils.OperationalError: (1045, "Access denied for user 'openedx'@'172.18.0.9' (using password: YES)")

8

Hmm, I haven’t seen this problem before. I edited your post to indicate that it is happening on Sumac so hopefully more eyes will see it.

9

Hi, i think found the solution. It happens caused the build doesn’t complete properly. In my case, there was a package that didn’t success to install. To solve these are what I do

  1. Delete data folder on tutor (same path folder with tutor config.yml)
  2. Rebuild with tutor dev launch
  3. Make sure that all build was successfully installed
  4. If needed, we can restart the tutor dev
10

It’s likely you’re running into an issue where the LMS (Learning Management System) and CMS (Content Management System) are not accessible after installing OpenEdX using Tutor. A possible root cause was a bad configuration (or missing dependency) during the installation / setup process. Examine the logs for any error messages which are related to the services / databases, network / network configuration, or permissions. Additionally, check to see if all services are running properly, and check to see if any firewall rules are blocking ports required for access by the LMS and CMS. You can run the command tutor local logs to have a more nuanced look at the issue being encountered.

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