Hello,
We have installed an open edX instance (Juniper release)
I noticed that the contact form in /support/contact_us makes a request like this:
A POST request is sent to:
/zendesk_proxy/v1
That is answered with a “503 Service Unavailable” response.
AT the same time, I notice that in the lms container logs like this:
When looking at the logs with tutor logs there is this in the lms_1 container:
lms_1 | 2020-08-19 13:13:33,036 ERROR 76 [openedx.core.djangoapps.zendesk_proxy.utils] [user 3] utils.py:67 - zendesk_proxy action required
lms_1 | zendesk not configured
So, what is the requirement to have the contact form configured. I did not find documentation about this.
Do you know where I could get information to do it?
Is having zendesk a requirement or could this be changed so the requests are sent to another system, or forwarded to a SMTP relay?
Thanks,
Juan