Import error in new installation

Site Operators
1

Hi all,

We just set up the LMS for our NGO and we seem to be having an error as illustrated below, I’d appreciate all the help I can get to fix this:

ImportError: cannot import name '__app__' from 'tutor.__about__' (/home/tutor/.local/lib/python3.8/site-packages/tutor/__about__.py)

Thank you kindly.

2

What command are you running? What is the full stacktrace? How did you install tutor?

3

Thank you for your response.

I am trying to access the terminal from https://domain:3737 and this happens when I have SSH’d into the server and used sudo su tutor to run any command such as tutor local quickstart. I installed Tutor using the one click install on AWS.

Below is the stacktrace:

Traceback (most recent call last):
  File "/usr/local/bin/tutor", line 5, in <module>
    from tutor.commands.cli import main
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/commands/cli.py", line 9, in <module>
    from .android import android
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/commands/android.py", line 3, in <module>
    from .. import config as tutor_config
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/config.py", line 4, in <module>
    from . import env
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/env.py", line 10, in <module>
    from . import plugins
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/plugins/__init__.py", line 11, in <module>
    from . import v0, v1
  File "/home/tutor/.local/lib/python3.8/site-packages/tutor/plugins/v0.py", line 11, in <module>
    from tutor.__about__ import __app__
ImportError: cannot import name '__app__' from 'tutor.__about__' (/home/tutor/.local/lib/python3.8/site-packages/tutor/__about__.py)
4

Your installation of tutor is broken.

This line indicates that you are running tutor < 12.0.0:

(proof)

But this line implies that you are running tutor >= 13.2.0:

(proof)

You must have done something very wrong during the installation of tutor… I suggest you upgrade to the latest release.

5

Thank you for your assistance.

I have updated the Tutor instance, however, when running local quickstart, I get the following:

Configuration saved to /home/tutor/.local/share/tutor/config.yml
Error rendering template apps/nginx/cms.conf
Error: Missing configuration value: 'ACTIVATE_CMS' is undefined
6

Your installation of tutor is broken, as indicated by the fact that it refers to ACTIVATE_CMS which is an old setting. I have no idea how you got there. I suggest you uninstall tutor and install it again:

pip uninstall tutor
sudo pip uninstall tutor
which tutor # this should return nothing. if it does, you should delete the corresponding location
pip freeze | grep tutor # this should return nothing. if it does, run `pip uninstall tutor` again.
pip install --uprade tutor[full]
7

Thank you for your assistance @regis.

The only problem I am facing is being unable to access the server on port 3737 after having followed the above steps. Any pointers?