In account section reset password not working

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and in LMS logs that type of error shows

Screenshot from 2022-09-15 12-12-35
Screenshot from 2022-09-15 12-12-351366×768 93.1 KB

password_reset.py:294 - Password reset rate limit exceeded for email edx@example.com.

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thanks in advance

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and how to increase the limit of a password reset

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Not really sure… probably those settings

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need to increase?

PASSWORD RESET RATE LIMIT SETTINGS

PASSWORD_RESET_IP_RATE = ‘4/m’
PASSWORD_RESET_EMAIL_RATE = ‘4/h’

but the issue is still occurs

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Just to diagnose the issue, try bumping them way up – 20/m each, see if it keeps happening. If it does, then the issue is elsewhere.

Other thoughts:

  • I believe the rate-limiting is tracked in Redis or Memcache. Is it possible that caching isn’t set up properly, and that’s causing an error in the rate-limiting code? Check logs.
  • There’s a mechanism CLOSEST_CLIENT_IP_FROM_HEADERS that controls how the IP address is determined for rate-limiting (and other) purposes. If misconfigured, it can result in inappropriate rate-limiting. But that shouldn’t matter for devstack.
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PASSWORD RESET RATE LIMIT SETTINGS

PASSWORD_RESET_IP_RATE = ‘20/m’
PASSWORD_RESET_EMAIL_RATE = ‘20/h’
also restart the docker container memcached

Screenshot from 2022-09-15 19-28-31
Screenshot from 2022-09-15 19-28-31852×614 103 KB

IN LMS-logs

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if anyone has
solutions so please help me

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By looking at the ambiguous screenshot, it seems the error is related to the SMTP conection, hence when you restet password an email would be sent. Are you sure you have correct SMTP setting/setup

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Agreed, check the host/port for your mailer settings. It’s not a rate-limiting issue.