Tutor E-Commerce: Server error

carodak · July 5, 2023, 7:02pm

Hi,

I have an issue after enabling the ecommerce plugin.

After I enabled the plugin, saved the config and do tutor local launch, I got “Server Error” while trying to access the webpage at: https://ecommerce.mylms…

Below is what I got when after running: tutor local logs --tail=100 ecommerce

Thanks

~$ tutor local logs --tail=100 ecommerce
docker compose -f /home/ubuntu/.local/share/tutor/env/local/docker-compose.yml -f /home/ubuntu/.local/share/tutor/env/local/docker-compose.prod.yml -f /home/ubuntu/.local/share/tutor/env/local/docker-compose.override.yml --project-name tutor_local logs --tail 100 ecommerce
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 259, in cursor
tutor_local-ecommerce-1  |     return self._cursor()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 235, in _cursor
tutor_local-ecommerce-1  |     self.ensure_connection()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 219, in ensure_connection
tutor_local-ecommerce-1  |     self.connect()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/utils.py", line 90, in __exit__
tutor_local-ecommerce-1  |     raise dj_exc_value.with_traceback(traceback) from exc_value
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 219, in ensure_connection
tutor_local-ecommerce-1  |     self.connect()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 200, in connect
tutor_local-ecommerce-1  |     self.connection = self.get_new_connection(conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/mysql/base.py", line 234, in get_new_connection
tutor_local-ecommerce-1  |     connection = Database.connect(**conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/__init__.py", line 84, in Connect
tutor_local-ecommerce-1  |     return Connection(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/connections.py", line 179, in __init__
tutor_local-ecommerce-1  |     super(Connection, self).__init__(*args, **kwargs2)
tutor_local-ecommerce-1  | django.db.utils.OperationalError: (1045, "Access denied for user 'ecommerce'@'172.18.0.14' (using password: YES)")
tutor_local-ecommerce-1  | 2023-07-05 17:20:22,580 ERROR 11 [django.request] /openedx/venv/lib/python3.8/site-packages/django/utils/log.py:224 - Internal Server Error: /favicon.ico
tutor_local-ecommerce-1  | Traceback (most recent call last):
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 219, in ensure_connection
tutor_local-ecommerce-1  |     self.connect()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 200, in connect
tutor_local-ecommerce-1  |     self.connection = self.get_new_connection(conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/mysql/base.py", line 234, in get_new_connection
tutor_local-ecommerce-1  |     connection = Database.connect(**conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/__init__.py", line 84, in Connect
tutor_local-ecommerce-1  |     return Connection(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/connections.py", line 179, in __init__
tutor_local-ecommerce-1  |     super(Connection, self).__init__(*args, **kwargs2)
tutor_local-ecommerce-1  | MySQLdb._exceptions.OperationalError: (1045, "Access denied for user 'ecommerce'@'172.18.0.14' (using password: YES)")
tutor_local-ecommerce-1  | 
tutor_local-ecommerce-1  | The above exception was the direct cause of the following exception:
tutor_local-ecommerce-1  | 
tutor_local-ecommerce-1  | Traceback (most recent call last):
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/core/handlers/exception.py", line 47, in inner
tutor_local-ecommerce-1  |     response = get_response(request)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/deprecation.py", line 116, in __call__
tutor_local-ecommerce-1  |     response = self.process_request(request)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/contrib/sites/middleware.py", line 12, in process_request
tutor_local-ecommerce-1  |     request.site = get_current_site(request)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/contrib/sites/shortcuts.py", line 13, in get_current_site
tutor_local-ecommerce-1  |     return Site.objects.get_current(request)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django_sites_extensions/models.py", line 43, in patched_get_current
tutor_local-ecommerce-1  |     return self._get_site_by_request(request)  # pylint: disable=protected-access
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django_sites_extensions/models.py", line 95, in patched_get_site_by_request
tutor_local-ecommerce-1  |     site = self.get(domain__iexact=host)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/manager.py", line 85, in manager_method
tutor_local-ecommerce-1  |     return getattr(self.get_queryset(), name)(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/query.py", line 431, in get
tutor_local-ecommerce-1  |     num = len(clone)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/query.py", line 262, in __len__
tutor_local-ecommerce-1  |     self._fetch_all()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/query.py", line 1324, in _fetch_all
tutor_local-ecommerce-1  |     self._result_cache = list(self._iterable_class(self))
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/query.py", line 51, in __iter__
tutor_local-ecommerce-1  |     results = compiler.execute_sql(chunked_fetch=self.chunked_fetch, chunk_size=self.chunk_size)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/models/sql/compiler.py", line 1173, in execute_sql
tutor_local-ecommerce-1  |     cursor = self.connection.cursor()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 259, in cursor
tutor_local-ecommerce-1  |     return self._cursor()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 235, in _cursor
tutor_local-ecommerce-1  |     self.ensure_connection()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 219, in ensure_connection
tutor_local-ecommerce-1  |     self.connect()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/utils.py", line 90, in __exit__
tutor_local-ecommerce-1  |     raise dj_exc_value.with_traceback(traceback) from exc_value
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 219, in ensure_connection
tutor_local-ecommerce-1  |     self.connect()
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/base/base.py", line 200, in connect
tutor_local-ecommerce-1  |     self.connection = self.get_new_connection(conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/utils/asyncio.py", line 33, in inner
tutor_local-ecommerce-1  |     return func(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/django/db/backends/mysql/base.py", line 234, in get_new_connection
tutor_local-ecommerce-1  |     connection = Database.connect(**conn_params)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/__init__.py", line 84, in Connect
tutor_local-ecommerce-1  |     return Connection(*args, **kwargs)
tutor_local-ecommerce-1  |   File "/openedx/venv/lib/python3.8/site-packages/MySQLdb/connections.py", line 179, in __init__
tutor_local-ecommerce-1  |     super(Connection, self).__init__(*args, **kwargs2)
tutor_local-ecommerce-1  | django.db.utils.OperationalError: (1045, "Access denied for user 'ecommerce'@'172.18.0.14' (using password: YES)")
tutor_local-ecommerce-1  | [pid: 11|app: 0|req: 25/63] 172.18.0.4 () {58 vars in 2986 bytes} [Wed Jul  5 17:20:22 2023] GET /favicon.ico => generated 1924 bytes in 20 msecs (HTTP/1.1 500) 4 headers in 153 bytes (1 switches on core 0)

Ievgenii_Vasiuk · July 8, 2024, 1:17pm

I have the same issue

hinakhadim · July 8, 2024, 1:43pm

After enabling the plugin and saving the config, run tutor local do init --limit=ecommerce. It will run all jobs/tasks necessary to run e-commerce smoothly.

Ievgenii_Vasiuk · July 11, 2024, 1:52am

Thanks for response. Even after running the above, still getting error in log:

docker compose -f /home/openedx/.local/share/tutor/env/local/docker-compose.yml -f /home/openedx/.local/share/tutor/env/local/docker-compose.prod.yml --project-name tutor_local logs --follow --tail 0 ecommerce
ecommerce-1  | 2024-07-11 01:58:40,188 ERROR 7 [django.request] /openedx/venv/lib/python3.12/site-packages/django/utils/log.py:224 - Internal Server Error: /complete/edx-oauth2/
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connection.py", line 174, in _new_conn
ecommerce-1  |     conn = connection.create_connection(
ecommerce-1  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/util/connection.py", line 95, in create_connection
ecommerce-1  |     raise err
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/util/connection.py", line 85, in create_connection
ecommerce-1  |     sock.connect(sa)
ecommerce-1  | ConnectionRefusedError: [Errno 111] Connection refused
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 715, in urlopen
ecommerce-1  |     httplib_response = self._make_request(
ecommerce-1  |                        ^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 404, in _make_request
ecommerce-1  |     self._validate_conn(conn)
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 1058, in _validate_conn
ecommerce-1  |     conn.connect()
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connection.py", line 363, in connect
ecommerce-1  |     self.sock = conn = self._new_conn()
ecommerce-1  |                        ^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connection.py", line 186, in _new_conn
ecommerce-1  |     raise NewConnectionError(
ecommerce-1  | urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x788c0b0c2240>: Failed to establish a new connection: [Errno 111] Connection refused
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/adapters.py", line 486, in send
ecommerce-1  |     resp = conn.urlopen(
ecommerce-1  |            ^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 799, in urlopen
ecommerce-1  |     retries = retries.increment(
ecommerce-1  |               ^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/util/retry.py", line 592, in increment
ecommerce-1  |     raise MaxRetryError(_pool, url, error or ResponseError(cause))
ecommerce-1  | urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='my.host.name', port=443): Max retries exceeded with url: /oauth2/access_token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x788c0b0c2240>: Failed to establish a new connection: [Errno 111] Connection refused'))
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/social_core/backends/base.py", line 243, in request
ecommerce-1  |     response = request(method, url, *args, **kwargs)
ecommerce-1  |                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/api.py", line 59, in request
ecommerce-1  |     return session.request(method=method, url=url, **kwargs)
ecommerce-1  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/sessions.py", line 589, in request
ecommerce-1  |     resp = self.send(prep, **send_kwargs)
ecommerce-1  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/sessions.py", line 703, in send
ecommerce-1  |     r = adapter.send(request, **kwargs)
ecommerce-1  |         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/adapters.py", line 519, in send
ecommerce-1  |     raise ConnectionError(e, request=request)

tutor version 18.1.1

tutor plugins list
NAME STATUS VERSION
android installed 18.0.0
cairn enabled 18.0.0
credentials installed 18.0.0
discovery enabled 18.0.0
ecommerce enabled 18.0.0
forum enabled 18.0.0
indigo enabled 18.0.0
jupyter installed 18.0.0
mfe enabled 18.0.0
minio enabled 18.0.0
myecommerce enabled /home/openedx/.local/share/tutor-plugins/myecommerce.py
notes enabled 18.0.0
webui enabled 18.0.0
xqueue installed 18.0.0

I’ve noticed the URL is getting this redirect at the end: https://my.host.name/complete/edx-oauth2/?redirect_state=OCrC…
see also [10443]

FarazM · July 11, 2024, 12:51pm

Hello @Ievgenii_Vasiuk, can u try restarting the ecommerce service by running

tutor local stop ecommerce && tutor local start -d

Ievgenii_Vasiuk · July 12, 2024, 3:57am

Hi @FarazM unfortunately it did not helped or just partially - now log shows this error:

ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/social_core/backends/oauth.py", line 99, in validate_state
ecommerce-1  |     raise AuthMissingParameter(self, "state")
ecommerce-1  | social_core.exceptions.AuthMissingParameter: Missing needed parameter state
ecommerce-1  | 2024-07-12 04:21:36,807 ERROR 7 [django.request] /openedx/venv/lib/python3.12/site-packages/django/utils/log.py:224 - Internal Server Error: /complete/edx-oauth2/
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/django/core/handlers/exception.py", line 47, in inner
ecommerce-1  |     response = get_response(request)
ecommerce-1  |                ^^^^^^^^^^^^^^^^^^^^^

and later this:

ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/util/connection.py", line 85, in create_connection
ecommerce-1  |     sock.connect(sa)
ecommerce-1  | ConnectionRefusedError: [Errno 111] Connection refused
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 715, in urlopen
ecommerce-1  |     httplib_response = self._make_request(
ecommerce-1  |                        ^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 404, in _make_request
ecommerce-1  |     self._validate_conn(conn)
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 1058, in _validate_conn
ecommerce-1  |     conn.connect()
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connection.py", line 363, in connect
ecommerce-1  |     self.sock = conn = self._new_conn()
ecommerce-1  |                        ^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connection.py", line 186, in _new_conn
ecommerce-1  |     raise NewConnectionError(
ecommerce-1  | urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x743f3c4b1f70>: Failed to establish a new connection: [Errno 111] Connection refused
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/adapters.py", line 486, in send
ecommerce-1  |     resp = conn.urlopen(
ecommerce-1  |            ^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 799, in urlopen
ecommerce-1  |     retries = retries.increment(
ecommerce-1  |               ^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/urllib3/util/retry.py", line 592, in increment
ecommerce-1  |     raise MaxRetryError(_pool, url, error or ResponseError(cause))
ecommerce-1  | urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='my.host.name', port=443): Max retries exceeded with url: /oauth2/access_token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x743f3c4b1f70>: Failed to establish a new connection: [Errno 111] Connection refused'))
ecommerce-1  |
ecommerce-1  | During handling of the above exception, another exception occurred:
ecommerce-1  |
ecommerce-1  | Traceback (most recent call last):
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/social_core/backends/base.py", line 243, in request
ecommerce-1  |     response = request(method, url, *args, **kwargs)
ecommerce-1  |                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
ecommerce-1  |   File "/openedx/venv/lib/python3.12/site-packages/requests/api.py", line 59, in request
ecommerce-1  |     return session.request(method=method, url=url, **kwargs)

Ievgenii_Vasiuk · July 21, 2024, 8:39pm

Looks like I’ve figured it out, here is what I’ve found:
If you see the screen below (NotFond) when you try to navigate to the Ecommerce site then be aware that this, believe it or not, is correct.
-thanks to this blog: Open edX Ecommerce - Blog

I’ve re-created superuser by “tutor local run ecommerce ./manage.py createsuperuser”
(as noted here: Overhang.IO | Tutor Plugins - ecommerce) and was able to login at https://ecommerce.my.host.url/admin/ I believe that means that my setup is fine.

Ievgenii_Vasiuk · July 24, 2024, 2:51am

I’m still struggling to enable selling access to courses - the “Upgrade” button is disabled on the courses.

P.S. I wonder if chances are to make “enable selling access” working at all at Tutor 18.1.1 and ecommerce 18.0.0
-Based on WARNING at GitHub - overhangio/tutor-ecommerce: Ecommerce plugin for Tutor
e-commerce and e-commerce worker are under-maintained. The Open edX community is not fixing bugs or developing new features for it. We hope to deprecate and replace it soon.

Version 17.0.0 is listed at E-commerce Plugin | Tutor, maybe makes sense trying to downgrade e-commerce plugin from v 18 to 17 to make it working?

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