Unable to Access Course Information and MongoDB Errors

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1

Hello everyone,

I am experiencing difficulties accessing the course information page on my Open edX instance. When attempting to navigate to https://domain/courses/course-id/about, I encounter an error, and the logs provide the following traceback:

2024-10-15 04:55:35,123 ERROR 6 [mongodb_proxy] [user None] [ip 10.152.253.166] mongodb_proxy.py:57 - Attempt 0
Traceback (most recent call last):
  File "/openedx/venv/lib/python3.8/site-packages/mongodb_proxy.py", line 55, in wrapper
    return func(*args, **kwargs)
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/collection.py", line 1328, in find_one
    for result in cursor.limit(-1):
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/cursor.py", line 1238, in next
    if len(self.__data) or self._refresh():
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/cursor.py", line 1130, in _refresh
    self.__session = self.__collection.database.client._ensure_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1935, in _ensure_session
    return self.__start_session(True, causal_consistency=False)
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1883, in __start_session
    server_session = self._get_server_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1921, in _get_server_session
    return self._topology.get_server_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 520, in get_server_session
    session_timeout = self._check_session_support()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 499, in _check_session_support
    self._select_servers_loop(
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 218, in _select_servers_loop
    raise ServerSelectionTimeoutError(
pymongo.errors.ServerSelectionTimeoutError: client is configured to connect to a replica set named '' but this node belongs to a set named 'None', Timeout: 30s, Topology Description: <TopologyDescription id: 670df3942315934989f21662, topology_type: Single, servers: [<ServerDescription ('mongodb', 27017) server_type: Unknown, rtt: None, error=ConfigurationError("client is configured to connect to a replica set named '' but this node belongs to a set named 'None'")>]>
2024-10-15 04:56:05,715 ERROR 6 [mongodb_proxy] [user None] [ip 10.152.253.166] mongodb_proxy.py:57 - Attempt 1
Traceback (most recent call last):
  File "/openedx/venv/lib/python3.8/site-packages/mongodb_proxy.py", line 55, in wrapper
    return func(*args, **kwargs)
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/collection.py", line 1328, in find_one
    for result in cursor.limit(-1):
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/cursor.py", line 1238, in next
    if len(self.__data) or self._refresh():
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/cursor.py", line 1130, in _refresh
    self.__session = self.__collection.database.client._ensure_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1935, in _ensure_session
    return self.__start_session(True, causal_consistency=False)
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1883, in __start_session
    server_session = self._get_server_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1921, in _get_server_session
    return self._topology.get_server_session()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 520, in get_server_session
    session_timeout = self._check_session_support()
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 499, in _check_session_support
    self._select_servers_loop(
  File "/openedx/venv/lib/python3.8/site-packages/pymongo/topology.py", line 218, in _select_servers_loop
    raise ServerSelectionTimeoutError(
pymongo.errors.ServerSelectionTimeoutError: client is configured to connect to a replica set named '' but this node belongs to a set named 'None', Timeout: 30s, Topology Description: <TopologyDescription id: 670df3942315934989f21662, topology_type: Single, servers: [<ServerDescription ('mongodb', 27017) server_type: Unknown, rtt: None, error=ConfigurationError("client is configured to connect to a replica set named '' but this node belongs to a set named 'None'")>]>

pls Request for Help

2

I fix success by update tutor version 14.04 to 14.05