People often post questions about installing Open edX, but without the details we would need to diagnose the problem and recommend a solution.
But maybe you can help! Sometimes, a post needs a reply specifying what information is missing. A link to the How to get help topic might also get them on the right path.
Replying with this kind of nudge in the right direction doesn’t obligate you to fix the whole problem. You don’t need to be an ops expert to do it. But it could get the discussion going in the right direction, which is a huge help.