Create Zendesk ticket enabled by default

[Yago (Santiago Bernabé García)]

Hello!

We are facing an issue while creating a new course or duplicating an old one: the advanced configuration “Create zendesk ticket for supervised exams…” is enabled by default:

Even when our Zendesk lms env properties are set as None or blank:

How can we set this property to false by default?

Thank you very much in advance

Kind Regards

[sarina (Sarina Canelake)]

@Yago this is probably a setting that should be “false” by default for all installations.

@feanil could you give advice around the best process to change this configuration’s default value? I feel this is probably very 2U-specific?