Create Zendesk ticket enabled by default

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1

Hello!

We are facing an issue while creating a new course or duplicating an old one: the advanced configuration “Create zendesk ticket for supervised exams…” is enabled by default:

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Even when our Zendesk lms env properties are set as None or blank:

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How can we set this property to false by default?

Thank you very much in advance

Kind Regards

2

@Yago this is probably a setting that should be “false” by default for all installations.

@feanil could you give advice around the best process to change this configuration’s default value? I feel this is probably very 2U-specific?

3

Unfortunately, this config is backed by the course metadata and doesn’t currently have a way to change the default value. I dug into it and it looks like if no zendesk backend is configured, nothing happens even if this is set to true.

However it is pretty confusing and long term we’ll want to remove all the zendesk related bits out of the system.

Sorry if this is confusing right now!