I’m experiencing an issue with exporting courses in Tutor Quince. When I click on ‘Download Exported Course’, the file downloads as course.qxt9gap4.tar instead of the expected .tar.gz. This happens when using USER_TASKS_ARTIFACT_STORAGE = ‘storages.backends.s3boto3.S3Boto3Storage’. Has anyone encountered this before? What could be causing this, and how can I ensure it downloads in the correct format?
Thanks for any insights!
Hi @khushi! I’d like to share with you our documentation that you might find helpful as a workaround solution. This outlines the process of converting a .tar file to a .tar.gz file, which we follow whenever we encounter course import problems due to incorrect course file type.
Hi @annesulpico Thanks for sharing the documentation. Is this a known default issue? Is there a general solution to avoid these steps for each course export, as I’m facing this issue for every course?
Hello @khushi,
I tried in my Quince instance with USER_TASKS_ARTIFACT_STORAGE = ‘storages.backends.s3boto3.S3Boto3Storage’ and it downloads a tar.gz.
If you are using Safari, it may be decompressing downloads automatically. Please go to settings, General Settings, and make sure that “Open ‘safe’ files after downloading” is not checked.
Hi @Andres.Aulasneo I am facing this issue in Google Chrome (file downloads as .tar) and Firefox Web Browser (.tar.tar).
Hi,
Do you use a Mac? This error is very common in MacOS X, so you should disable it so that it does not automatically decompress the downloaded files.
Hi @sbernesto I checked on Ubuntu and Windows, and the issue persists on both platforms.