Hawthorn: Batch enrollment error

Site Operators Site Operations Help
1

Right now, i am using Hawthorn version
I can not use batch ernrollment,
every time i put an email address, i always get error message,

Does anyone know how to solve this problem?

Thanks in advance

2

Hey,
To help we need more information from the log files.
you can follow them with this command:

sudo tail -f /edx/var/log/{lms,cms}/*log

then reproduce the error and tell us what you see there in log files.

3

Thanks, i solved the problem, it is because the email, i used gmail for smtp client, and gmail blocked the request from open edx, so the error appeared, i just turn off gmail blocked, and its run properly again