How can I debug not being able to import youtube transcripts?

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I found the following in my logs,

ESC[32mcms_1            |ESC[0m [pid: 109|app: -1|req: -1/56] 172.18.0.13 () {58 vars in 2340 bytes} [Sun Apr  3 14:04:49 2022] GET /static/studio/indigo/images/favicon.e5
a6e8c56bd8.ico => generated 6119 bytes in 0 msecs via sendfile() (HTTP/1.0 200) 3 headers in 127 bytes (0 switches on core 0)
ESC[32mcms_1            |ESC[0m 2022-04-03 14:04:49,676 INFO 7 [tracking] [user 3] [ip 123.321.111.222] logger.py:41 - {"name": "/xblock/container/block-v1:site+class+version+type@vertical+block@a63cdf2a9bde418db24e426823344516", "context": {"user_id": 3, "path": "/xblock/container/block-v1:site
+class+version+type@vertical+block@a63cdf2a9bde418db24e426823344516", "course_id": "", "org_id": ""}, "username": "User", "session": "9b06ffaa632ac9442093b93
17b44ac97", "ip": "123.321.111.222", "agent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36", "host": "studio.be
ta.ost2.fyi", "referer": "https://studio.foo.bar.com/container/block-v1:site+class+version+type@vertical+block@a63cdf2a9bde418db24e4268233
44516", "accept_language": "en-US,en;q=0.9", "event": "{\"GET\": {}, \"POST\": {}}", "time": "2022-04-03T14:04:49.676012+00:00", "event_type": "/xblock/container/block-v1:
site+class+version+type@vertical+block@a63cdf2a9bde418db24e426823344516", "event_source": "server", "page": null}
ESC[32mcms_1            |ESC[0m 2022-04-03 14:04:49,746 INFO 109 [tracking] [user 3] [ip 123.321.111.222] logger.py:41 - {"name": "/preview/xblock/block-v1:site+class+version+type@video+block@56ad6f69fb174512ab1b9a4adfeba193/handler/transcript/translation/en", "context": {"user_id": 3, "path": "/preview/xblock/b
lock-v1:site+class+version+type@video+block@56ad6f69fb174512ab1b9a4adfeba193/handler/transcript/translation/en", "course_id": "", "org_id": 
""}, "username": "User", "session": "9b06ffaa632ac9442093b9317b44ac97", "ip": "123.321.111.222", "agent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Ge
cko) Chrome/98.0.4758.102 Safari/537.36", "host": "studio.foo.bar.com", "referer": "https://studio.foo.bar.com/container/block-v1:site+class+version+type@vertical+block@a63cdf2a9bde418db24e426823344516", "accept_language": "en-US,en;q=0.9", "event": "{\"GET\": {\"videoId\": [\"censored\"]}, \"POST\": {}
}", "time": "2022-04-03T14:04:49.746329+00:00", "event_type": "/preview/xblock/block-v1:site+class+version+type@video+block@56ad6f69fb174512
ab1b9a4adfeba193/handler/transcript/translation/en", "event_source": "server", "page": null}
ESC[32mcms_1            |ESC[0m 2022-04-03 14:04:49,810 ERROR 109 [xmodule.video_module.video_handlers] [user 3] [ip 123.321.111.222] video_handlers.py:351 - [Translation Di
spatch] block-v1:site+class+version+type@video+block@56ad6f69fb174512ab1b9a4adfeba193
ESC[32mcms_1            |ESC[0m Traceback (most recent call last):
ESC[32mcms_1            |ESC[0m   File "/openedx/edx-platform/common/lib/xmodule/xmodule/video_module/transcripts_utils.py", line 1062, in get_transcript
ESC[32mcms_1            |ESC[0m     raise NotFoundError
ESC[32mcms_1            |ESC[0m xmodule.exceptions.NotFoundError
ESC[32mcms_1            |ESC[0m 
ESC[32mcms_1            |ESC[0m During handling of the above exception, another exception occurred:
ESC[32mcms_1            |ESC[0m 
ESC[32mcms_1            |ESC[0m Traceback (most recent call last):
ESC[32mcms_1            |ESC[0m   File "/openedx/edx-platform/common/lib/xmodule/xmodule/video_module/video_handlers.py", line 336, in transcript
ESC[32mcms_1            |ESC[0m     content, filename, mimetype = get_transcript(
ESC[32mcms_1            |ESC[0m   File "/openedx/edx-platform/common/lib/xmodule/xmodule/video_module/transcripts_utils.py", line 1065, in get_transcript
ESC[32mcms_1            |ESC[0m     return get_transcript_from_contentstore(
ESC[32mcms_1            |ESC[0m   File "/openedx/edx-platform/common/lib/xmodule/xmodule/video_module/transcripts_utils.py", line 69, in wrapper
ESC[32mcms_1            |ESC[0m     return func(*args, **kwds)
ESC[32mcms_1            |ESC[0m   File "/openedx/edx-platform/common/lib/xmodule/xmodule/video_module/transcripts_utils.py", line 945, in get_transcript_from_contentstore
ESC[32mcms_1            |ESC[0m     raise NotFoundError('No transcript for `{lang}` language'.format(
ESC[32mcms_1            |ESC[0m xmodule.exceptions.NotFoundError: No transcript for `en` language
ESC[32mcms_1            |ESC[0m [pid: 109|app: 0|req: 12/57] 172.18.0.13 () {58 vars in 2638 bytes} [Sun Apr  3 14:04:49 2022] GET /preview/xblock/block-v1:site+class+version+type@video+block@56ad6f69fb174512ab1b9a4adfeba193/handler/transcript/translation/en?videoId=censored => generated 0 bytes in 164 msecs (HTTP/1.0 404) 5 headers in 286 bytes (1 switches on core 0)

but don’t understand why it’s saying there’s no english transcript when youtube shows a transcript:

image
image2582×348 27.2 KB

I see this previous thread but no one replied: Lilac broke Youtube Transcript import?