I had a student get locked out due to too many login failures. So I manually changed their password, and tried to log in as them. But I couldn’t log in as them since it still said they were locked out for 30 minutes due to too many failures. How can I override this as an admin on a Lilac Tutor system?
(Note: for some reason none of the class registration or password reset emails were making it into their inbox. They were getting dropped somewhere along the way, even though they said they don’t see them in spam, so it could have been corporate filtering. So I need a solution that doesn’t rely on the password reset mechanism.)