Ironwood.master course view error

kribby · August 28, 2019, 2:04am

There are some errors in the latest version of ironwood.master(yesterday).

I cant seem to view the demonstration course:

After clicking on learn more

The following error occurs https://ibb.co/2hYN4dy

No customised theme has been installed - this is the default theme.

The LMS log files show this:

 ubuntu@ip-172-31-16-69:/edx/app/edxapp/edx-platform/themes/edx.custom-theme/themes/custom-theme/lms/templates/static_templates$ sudo tail -f /edx/var/log/lms/edx.log
Aug 30 04:45:02 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  27238] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 04:50:03 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26865] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 04:55:03 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26972] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:00:04 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26924] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:05:04 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26972] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:10:00 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26846] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:15:00 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  27130] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:20:01 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26891] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
Aug 30 05:22:01 ip-172-31-16-69 [service_variant=lms][openedx.core.djangoapps.catalog.utils][env:sandbox] WARNING [ip-172-31-16-69  26924] [utils.py:103] - Failed to get program UUIDs from the cache for site example.com.
Aug 30 05:23:20 ip-172-31-16-69 [service_variant=lms][openedx.core.djangoapps.catalog.utils][env:sandbox] WARNING [ip-172-31-16-69  27028] [utils.py:103] - Failed to get program UUIDs from the cache for site example.com.
Aug 30 05:24:26 ip-172-31-16-69 [service_variant=lms][py.warnings][env:sandbox] WARNING [ip-172-31-16-69  27238] [__init__.py:1564] - /edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/pkg_resources/__init__.py:1145: DeprecationWarning: Use of .. or absolute path in a resource path is not allowed and will raise exceptions in a future release.self, resource_name
Aug 30 05:25:01 ip-172-31-16-69 [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [ip-172-31-16-69  26982] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"

The CMS log files show this:

ubuntu@ip-172-31-16-69:/edx/app/edxapp/edx-platform/themes/edx.custom-theme/themes/custom-theme/lms/templates/static_templates$ sudo tail -f /edx/var/log/cms/edx.log
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26580] [utils.py:50] - Could not import Registry from third_party_auth.provider
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26580] [utils.py:51] - cannot import name EnterpriseCustomerUser
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26588] [utils.py:50] - Could not import Registry from third_party_auth.provider
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26588] [utils.py:51] - cannot import name EnterpriseCustomerUser
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26549] [utils.py:50] - Could not import Registry from third_party_auth.provider
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26549] [utils.py:51] - cannot import name EnterpriseCustomerUser
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26552] [utils.py:50] - Could not import Registry from third_party_auth.provider
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26552] [utils.py:51] - cannot import name EnterpriseCustomerUser
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26578] [utils.py:50] - Could not import Registry from third_party_auth.provider
Aug 29 19:23:33 ip-172-31-16-69 [service_variant=cms][enterprise.utils][env:sandbox] WARNING [ip-172-31-16-69  26578] [utils.py:51] - cannot import name EnterpriseCustomerUser

kribby · September 3, 2019, 9:43am

Ok so I just solved this problem by installing ironwood.master and then ironwood.2 using these instructions

To clarify you do this on the same instance - do not launch a new instance.

You have to install ironwood.master first to avoid the ansible python modules error and then you can overcome the course view error by reverting back to ironwood.2

nedbat · September 3, 2019, 3:51pm

I don’t understand why this would fix things. It is not recommended to go backwards to ironwood.2. Can you install ironwood.master again and see if the problem is resolved?

kribby · September 5, 2019, 1:53am

I just completed a fresh install of ironwood.master and the same problem occurs.

kribby · September 10, 2019, 9:29am

I just realised though this solves the course error problem it breaks celery resulting in features like the import and export of courses as well as the multiple choice submission to not work:

not connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:23:30 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer]    [env:sandbox] ERROR [ip-172-31-25-110  26956] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:00 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26706] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:04 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer] [env:sandbox] ERROR [ip-172-31-25-110  26832] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:05 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26956] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:35 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26706] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:39 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26832] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:24:40 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26956] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:25:10 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26706] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...
Sep 10 09:25:14 ip-172-31-25-110 [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [ip-172-31-25-110  26832] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
Trying again in 32.00 seconds...

Terry · September 12, 2019, 8:21am

i’m facing the same error here…

nedbat · September 12, 2019, 10:32am

@Terry can you provide more details? There were two errors reported in this topic (@kribby: a good reason not to report follow-on errors in the same thread).

Terry · September 13, 2019, 11:50am

Hi @nedbat,
when i try to view a course on my LMS, as a learner i’m getting the page not found error(Course about page),but everything works fine when i’m logged in i can view the course about page

Terry · September 13, 2019, 11:52am

@nedbat

nedbat · September 13, 2019, 11:55am

@Terry thanks, are there any clues in the LMS log files?

Terry · September 13, 2019, 12:02pm

@nedbat …thats what my log file is showing

Sep 13 16:01:03 terry [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [terry 28723] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer. Trying again in 32.00 seconds...

chintan · September 13, 2019, 2:34pm

Might be a case of missing users ?

Have you tried creating admin or edx user in celery ?

Terry · September 19, 2019, 12:15pm

@chintan solved the celery issue…but still getting a 404 when trying to view the course

Terry · September 20, 2019, 8:05am

@kribby any luck with the 404 issue?

kribby · September 23, 2019, 9:34am

@chintan How did you do this?

kribby · September 23, 2019, 9:34am

@chintan Im afraid I haven’t

Terry · September 23, 2019, 3:03pm

@kribby…in the access.py the priview mode is set be accessed by staff only. i changed that to grant access to unregistered users to be able view the course…and boom 404 is gone. Also check on advance settings in studio if for course visibility settings

kribby · September 24, 2019, 5:50am

@Terry thanks for this -

Can i confirm you’re referring to changing line 140 in this file from

return ACCESS_DENIED
to
return ACCESS_GRANTED
?

Then you just compile assets after?

Cheers

(just tried this on a fresh ironwood.master install on an ec2 16.04 ubuntu instance and it worked with the demonstration course – thanks so much @Terry, this bug cost me 1 month )

kribby · September 24, 2019, 8:12am

@Terry how did you solve this celery issue?

Terry · September 24, 2019, 12:03pm

@kribby follow this article by @lpm0073

Topic		Replies	Views
Internal Server Error Site Operations Help	3	949	October 26, 2020
Learner is not able to see course Site Operations Help	14	4125	October 9, 2019
Can't Add courses at ironwood Site Operations Help	2	497	September 25, 2019
Ironwood.master studio (cms) template showing lms template Site Operations Help	0	358	April 30, 2020
Installing E-Commerce with ironwood.master version Site Operations Help how-to , ecommerce	2	546	December 11, 2020

Ironwood.master course view error

Related topics