Open edX Course import error

Site Operators Site Operations Help
1

hi guys…im trying to import a course but i’m getting the following error.

Unpacking

There was an error while unpacking the file. [Errno 104] Connection reset by peer

2

Hi Terry,
You should check the logged messages in these files: /edx/var/log/{lms,cms}/edx.log.
Run the following command:

sudo tail -f /edx/var/log/{lms,cms}/edx.log

then retry to import your course and see what happens.

3

getting connection reset by peer error

4

@Terry If you could copy/paste the log output here it could help people in debugging the issue. :slight_smile:

5

Below are my log files

138220	Nov 27 17:54:48 dzidzo [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [dzidzo  2345] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
138221	Trying again in 32.00 seconds...
138222	Nov 27 17:55:04 dzidzo [service_variant=lms][openedx.core.lib.log_utils][env:sandbox] INFO [dzidzo  8915] [log_utils.py:36] - ApiKeyHeaderPermission used: ip="127.0.0.1", path="/notifier_api/v1/users/"
138223	Nov 27 17:55:04 dzidzo [service_variant=lms][py.warnings][env:sandbox] WARNING [dzidzo  8915] [paginator.py:119] - /edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/pagination.py:208: UnorderedObjectListWarning: Pagination may yield inconsistent results with an unordered object_list: <class 'django.contrib.auth.models.User'> QuerySet.
138224	  paginator = self.django_paginator_class(queryset, page_size)
138225	Nov 27 17:55:22 dzidzo [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [dzidzo  2347] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
138226	Trying again in 32.00 seconds...
138227	Nov 27 17:55:22 dzidzo [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [dzidzo  2346] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
138228	Trying again in 32.00 seconds...
138229	Nov 27 17:55:23 dzidzo [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [dzidzo  2345] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.
6

Hey Terry,
Seems that you have a problem with the celery. But you are lucky because @lpm0073 has written an article about troubleshooting celery which is really helpful.

7

Hi @mahyard i have followed every step of that article but im still getting the same error

8

Hi @Terry,

Here it has some issue with celery as @mahyard mentioned.

For that first check whether celery has users?

You can check users with this: sudo rabbitmqctl list_users

If not then add users and set necessary permissions.

sudo rabbitmqctl add_user celery celery
sudo rabbitmqctl set_permissions -p / celery "." "." ".*"
sudo rabbitmqctl add_user edx edx
sudo rabbitmqctl set_permissions -p / edx "." "." ".
sudo rabbitmqctl add_user admin admin
sudo rabbitmqctl set_permissions -p / admin "." "." "."

Again check users are created or not with the aforementioned command.

Restart your CMS and rabbitmq-server services and you are good to go.

9

@jramnai i deleted the exitsting 3 users{celery,edx,admin} and set the permisions but still getting the same error…

10
  1. check your rabbitmq-server status and logs if anything is wrong over there
  2. If rabbitmq is installed on same machine then check this file: /etc/rabbitmq/rabbitmq-env.conf, IP should be localhost
  3. You can also follow this google group conversation.