Problem when access to server

DevOps Ops Help
#1

Hi everyone,

I’m trying to install follow this: https://openedx.atlassian.net/wiki/spaces/OpenOPS/pages/1969455764/Koa+Native+Open+edX+platform+Ubuntu+20.04+64+bit+Installation

But when I’m access to my cms and lms with domain: https://edx-cms.koa.ins/ and https://edx-lms.koa.ins/. It also return for me page error

Uh oh, we are having some server issues…

‘image’ ('I cannot upload image but it has the ship sank)

Server error
We are aware of the error and are working to find a resolution.

And a check log of nginx, It return for me:

2021/04/02 07:03:10 [error] 24362#24362: 14 connect() failed (111: Connection refused) while connecting to upstream, client: ########, server: ~^((stage|prod)-)?studio., request: “GET / HTTP/1.0”, upstream: “http://127.0.0.1:8010/”, host: “/edx-cms.koa.ins”

2021/04/02 07:03:10 [error] 24362#24362: 14 connect() failed (111: Connection refused) while connecting to upstream, client: ########, server: ~^((stage|prod)-)?studio., request: “GET / HTTP/1.0”, upstream: “http://127.0.0.1:8010/”, host: “/edx-lms.koa.ins”

Please help me!!!

#2

I found the origin reason. I met error in task clean after checking out edx-platform. this is detail

TASK [edxapp : git clean after checking out edx-platform] **********************
fatal: [localhost]: FAILED! => {“changed”: true, “cmd”: “cd /edx/app/edxapp/edx-platform && git clean -xdf”, “delta”: “0:00:00.030119”, “end”: “2021-04-04 19:15:57.331577”, “msg”: “non-zero return code”, “rc”: 1, “start”: “2021-04-04 19:15:57.301458”, “stderr”: “warning: failed to remove .vagrant/machines/default/libvirt/vagrant_cwd: Permission denied\nwarning: failed to remove .vagrant/rgloader/loader.rb: Permission denied”, “stderr_lines”: [“warning: failed to remove .vagrant/machines/default/libvirt/vagrant_cwd: Permission denied”, “warning: failed to remove .vagrant/rgloader/loader.rb: Permission denied”], “stdout”: “”, “stdout_lines”: }

I cannot fix this error. Who can help me?

#3

Hi @Duong_Bui_Ngoc,

By some reason, your /edx/app/edxapp/edx-platform contains .vagrant directory, which is wrong and not expected.

Could you please post here the exact steps you do to install Open edX?

Native installation is well-tested, and documentation on the confluence page you’re referring to is up to date, so the problem is likely on your side.