"Too many redirects" error

I am working with a site (Nutmeg, Tutor install) that recently started getting a “Too many redirects” error.

Clearing cookies or using an incognito tab avoids the error, so it seems like it has something to do with the session storage. But other than that, I can’t find anything odd in the logs and all services seems to be running fine.

Anyone run into anything like this or have ideas what to look at next?

Hi John,

We also have our production site on Nutmeg, Tutor install. I also have a few other instances on Olive or Palm for test purposes. All instances are in the same DNS domain (edulib.org) but with different names.

I do encounter this type of error on a regular basis (once a week?) and mostly in Chrome. Is it because I am switching between multiple instance in the same DNS domain? I don’t know. Could Chrome get confused because of it?

Thus far, I haven’t heard any of our users reporting this problem. Is it because they only access one instance and not multiple instances like me? I don’t know.

And yes, clearing cookies or using an incognito tab also works me.

If I find something, I will let you know.
If you find something, please let me know.

Thanks @sambapete I think that is a good hint, and matches my experience: this site is multi-site with the same top-level domain and so far the users reporting this are those that access multiple sites.

The only other thing I’ve found which might help you, but not quite solve the issue, is that it seems deleting my sessionid cookie specifically fixes the issue. That way, you can fix the issue without having to clear all your cookies, which I find annoying.

My best thought is that it is something to do with how the sessionid is stored in the browser and then validated(?) with the server. It is hard to test because once I clear the cookie I can’t replicate the issue.

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Thanks @john_curricume for mentioning this was matching your experience.

The behaviour we both experience is definitely the same as we both use the same top-level domain but under different situations (multi-sites in your case and multi-instances in our case).