Video transcripts are only displayed on Studio

Hi everyone,

I’m using Ironwood (upgrading is not a quick option due to the high degree of customization our platform has).

The platform has several courses with some videos, each with transcriptions without any problem. However, I’m having a problem with the videos for a new course. We added transcriptions, but these (along with the associated buttons on the player) are only displayed in the studio. When I switch to the published version, the transcriptions stop showing.

I compared the advanced course settings and the settings of this video module with those of another course that does not have this problem and they are the same. What could be the problem?

Thank you very much in advance.


Was it working earlier?

Is browser console showing errors?

Is network tab showing any errors?