Problem with smtp service in Open edX

Site Operators Tutor Help
1

I installed openedx from tutor v15. when a user registers on the site it says an activation mail link was sent to the email. but the user is not getting any activation mail.

2

Hi @alishaik

Did you set up SMTP information? Which SMTP provider do you employ? These instructions show how to configure SMTP:

$ tutor config save \
  --set SMTP_HOST=smtp.gmail.com \
  --set SMTP_PORT=587 \
  --set SMTP_USE_SSL=false  \
  --set SMTP_USE_TLS=true \
  --set SMTP_USERNAME=YOURUSERNAME@gmail.com \
  --set SMTP_PASSWORD='YOURPASSWORD'

Then restart all services again:

tutor local restart

I hope this will be useful to you.

1 Like
3

hello @alishaik
u also follow it will help you more

https://docs.tutor.overhang.io/tutorials/google-smtp.html

4

hi @Yagnesh the less secure access app option is not available in google now it has been removed. also the site is in production state. I configured the config.yml file with

–set SMTP_HOST=smtp
–set SMTP_PORT=8025
–set SMTP_USE_SSL=false
–set SMTP_USE_TLS=true
–set SMTP_USERNAME=YOURUSERNAME@email.com
–set SMTP_PASSWORD=‘YOURPASSWORD’

still not working and is it possible to integrate different smtp providers ?

5

Is it because of the port? I use 587. Make sure the port is opened and not get blocked by firewall.
Also I use AWS SES. Gmail worked for me too.

6

@alishaik I agree with @Anh_Vu_Nguy_n
please check your port and after done all things.

You can send a test email with the following command:

$ tutor local run --no-deps lms ./manage.py lms shell -c
“from django.core.mail import send_mail; send_mail(‘test subject’, ‘test message’, ‘YOURUSERNAME@gmail.com’, [‘YOURRECIPIENT@domain.com’])”

I hope it may help you.

7

Check this topic for vendor suggestions:

8

@uetuluk The smtp problem is solved thanks, but when i click on activate account on email link. there is an error displaying on my screen you can not activate this account. I wish i could show you with image but new users can not post images.

Thanks in advance

9

Hi
What files should be changed?
lms.evn.yml
cm.evn.yml

10

It seems like there’s an issue with the email setup. You might want to check the email settings in Tutor, especially the SMTP configuration. Have you tried using SMTPmart for your email setup?