"There has been a 500 error" for one course About page, but not others

Site Operators Site Operations Help
1

For just one of my instructors’ courses, there is a persistent error type 500 whenever we attempt to open the About page. In Chrome inspection console it says “Failed to load resource: the server responded with a status of 500 ()”, and has “about:1” as shown in the attached image.

AboutError
AboutError1064×70 4.66 KB

I tried copying and pasting the course description from a working course to the broken course, but that made no difference, it still always gets an error 500. What’s the right place to look for logs to find out which resource is being requested and why?

2

Hello @oedx,

If you are on native installation then you can check your logs at /edx/var/log/lms/edx.log and if on devstack then you can check it at make lms-logs.

3

The error seems to be caused by a Python bug of some sort when trying to look up course prices:

lms_1 | 2021-03-17 11:21:25,989 INFO 6 [tracking] [user 3] [ip 173.73.80.226] logger.py:42 - {“name”: “/courses/course-v1:TestOrg+TestCourse+2021_V1/about”, “context”: {“course_id”: “course-v1:TestOrg+TestCourse+2021_V1”, “course_user_tags”: {}, “user_id”: 3, “path”: “/courses/course-v1:TestOrg+TestCourse+2021_V1/about”, “org_id”: “TestOrg”}, “username”: “User”, “session”: “3fc229763de1a25fdb35125cf9da2fbd”, “ip”: “173.73.80.226”, “agent”: “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36”, “host”: “x.my.domain”, “referer”: “https://studio.x.my.domain/”, “accept_language”: “en-US,en;q=0.9”, “event”: “{"GET": {}, "POST": {}}”, “time”: “2021-03-17T11:21:25.989016+00:00”, “event_type”: “/courses/course-v1:TestOrg+TestCourse+2021_V1/about”, “event_source”: “server”, “page”: null}
lms_1 | 2021-03-17 11:21:26,008 INFO 6 [openedx.core.djangoapps.cors_csrf.helpers] [user 3] [ip 173.73.80.226] helpers.py:61 - Domain ‘studio.x.my.domain’ is not on the cross domain whitelist. Add the domain to CORS_ORIGIN_WHITELIST or set CORS_ORIGIN_ALLOW_ALL to True in the settings.
lms_1 | 2021-03-17 11:21:26,088 ERROR 6 [root] [user None] [ip None] signals.py:22 - Uncaught exception from None
lms_1 | Traceback (most recent call last):
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/exception.py”, line 34, in inner
lms_1 | response = get_response(request)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/base.py”, line 115, in _get_response
lms_1 | response = self.process_exception_by_middleware(e, request)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/base.py”, line 113, in _get_response
lms_1 | response = wrapped_callback(request, *callback_args, **callback_kwargs)
lms_1 | File “/opt/pyenv/versions/3.8.6/lib/python3.8/contextlib.py”, line 75, in inner
lms_1 | return func(*args, **kwds)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/utils/decorators.py”, line 142, in _wrapped_view
lms_1 | response = view_func(request, *args, **kwargs)
lms_1 | File “/openedx/edx-platform/common/djangoapps/util/views.py”, line 43, in inner
lms_1 | response = view_func(request, *args, **kwargs)
lms_1 | File “/openedx/edx-platform/common/djangoapps/util/cache.py”, line 91, in wrapper
lms_1 | return view_func(request, *args, **kwargs)
lms_1 | File “./lms/djangoapps/courseware/views/views.py”, line 925, in course_about
lms_1 | registration_price, course_price = get_course_prices(course)
lms_1 | File “/openedx/edx-platform/common/djangoapps/course_modes/models.py”, line 852, in get_course_prices
lms_1 | registration_price = CourseMode.min_course_price_for_currency(
lms_1 | File “/openedx/edx-platform/common/djangoapps/course_modes/models.py”, line 769, in min_course_price_for_currency
lms_1 | return min(mode.min_price for mode in modes if mode.currency.lower() == currency.lower())
lms_1 | ValueError: min() arg is an empty sequence
lms_1 | 2021-03-17 11:21:26,214 ERROR 6 [django.request] [user 3] [ip 173.73.80.226] log.py:222 - Internal Server Error: /courses/course-v1:TestOrg+TestCourse+2021_V1/about
lms_1 | Traceback (most recent call last):
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/exception.py”, line 34, in inner
lms_1 | response = get_response(request)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/base.py”, line 115, in _get_response
lms_1 | response = self.process_exception_by_middleware(e, request)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/core/handlers/base.py”, line 113, in _get_response
lms_1 | response = wrapped_callback(request, *callback_args, **callback_kwargs)
lms_1 | File “/opt/pyenv/versions/3.8.6/lib/python3.8/contextlib.py”, line 75, in inner
lms_1 | return func(*args, **kwds)
lms_1 | File “/openedx/venv/lib/python3.8/site-packages/django/utils/decorators.py”, line 142, in _wrapped_view
lms_1 | response = view_func(request, *args, **kwargs)
lms_1 | File “/openedx/edx-platform/common/djangoapps/util/views.py”, line 43, in inner
lms_1 | response = view_func(request, *args, **kwargs)
lms_1 | File “/openedx/edx-platform/common/djangoapps/util/cache.py”, line 91, in wrapper
lms_1 | return view_func(request, *args, **kwargs)
lms_1 | File “./lms/djangoapps/courseware/views/views.py”, line 925, in course_about
lms_1 | registration_price, course_price = get_course_prices(course)
lms_1 | File “/openedx/edx-platform/common/djangoapps/course_modes/models.py”, line 852, in get_course_prices
lms_1 | registration_price = CourseMode.min_course_price_for_currency(
lms_1 | File “/openedx/edx-platform/common/djangoapps/course_modes/models.py”, line 769, in min_course_price_for_currency
lms_1 | return min(mode.min_price for mode in modes if mode.currency.lower() == currency.lower())
lms_1 | ValueError: min() arg is an empty sequence
lms_1 | [pid: 6|app: 0|req: 590/1399] 172.18.0.15 () {58 vars in 1860 bytes} [Wed Mar 17 11:21:25 2021] GET /courses/course-v1:TestOrg+TestCourse+2021_V1/about => generated 8976 bytes in 358 msecs (HTTP/1.0 500) 7 headers in 518 bytes (1 switches on core 0)
nginx_1 | 172.18.0.3 - - [17/Mar/2021:11:21:26 +0000] http://x.my.domain “GET /courses/course-v1:TestOrg+TestCourse+2021_V1/about HTTP/1.1” 500 8976 “https://studio.x.my.domain/” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36” “173.73.80.226”

I notice that this started occurring after I created a “Course Mode” for one class of Honor (which puts the price of 0), but I didn’t do this for all the other classes. Is this a known bug?

Edit:
This turned out to be due to a bad plugin usage caused by the plugin specifying eur and me not noticing: Possible ecommerce plugin python bug leading to error 500 - #5 by oedx - Tutor - Overhang.IO