Issues with auto generated certificates

Site Operators
1

Hi all!

We have a very peculiar course run at the moment. We are running some final exams on some specific dates on an open edx course. Our platform is currently running nutmeg.

It’s a instructor-paced course where every section has a different test. These sections are displayed according to a calendar. Objectively, as a student, you’re only supposed to choose 1 date and do 1 test. Students can schedule the date for the exam that they want to take.

We do this to be able to activate our proctoring system and review the exam before giving them a certificate.

With this context, the issue we have is that the certificates are being generated after the student completes the exam successfully. While this is the normal way this thing works if you use ‘early_no_info’, we want to disable this and issue certificates manually only after reviewing the proctoring evidences.

We currently have the certificates.auto_certificate_generation switch enable and I don’t really want to revert this because we had a lot a complaints with users not understanding how to get certificates.

We would like for this to work

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Without needing to remove the switch.

Does somebody have experience with this or any sugestions?

2

Hi @sandro , since you want to allocate the ceriificates once the proctoring results are verified, so you can allocate the certificated manually
Step 1: Disable Automatic Certificate Generation for the Course

You can override the default behavior for this specific course without affecting the platform-wide certificates.auto_certificate_generation setting.

  1. Modify the Course Advanced Settings:
  • Go to the Advanced Settings in Studio for the course in question.
  • Locate the Certificates Display Behavior field.
  • Change the value from "early_no_info" to "manual".

This ensures that certificates won’t be generated automatically after students complete their exams, but the ability to manually issue certificates remains intact.

Step 2: Review and Activate Certificates Manually

Once you’ve reviewed the proctoring evidence for a student, you can manually issue their certificate.

  1. Use the Instructor Dashboard:
  • Navigate to the Instructor Dashboard in the LMS for the course.
  • Under the Certificates section, look for the manual issuance option.
  • Select the student(s) who have passed the review process and issue their certificates.
3

Thank you @Abdul_Muqadim for your answer. I’m going to check this out with the team. I thought there were only 3 settings for certificates.

Have a great 2025!